Chonseya Robinson
Fort Worth,TX
Summary
To acquire a professional, team-oriented position that will enable me to utilize my education, experience, and skills effectively.
Overview
14
14
years of professional experience
Work History
Driver
Tq Logistics
06.2022 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
Driver
RBR
05.2021 - 06.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Operations Support Assistant
UNFI
12.2019 - 06.2021
- He performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Completed accurate and timely [Type] transactions in [Software] to maintain records and support internal audits.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
- Maintained accurate records of inventory levels, ensuring timely replenishment and minimizing stockouts.
OPERATIONS SUPPORT
Martin Brower
06.2013 - 04.2018
- Worked with operations managers and other personnel to help keep business running smoothly
- Resolve customer issues, fill orders, and inspect merchandise
- Train employees and perform bookkeeping as requested
- Sort and distribute mails and faxes to respective personnel
- Store, file and retrieve corporate documents and reports as needed
- Order, store and organize all office supplies
- Manage incoming and outgoing letters and packages
- Perform general office administrative and clerical duties
- Reconcile payments and receipts to various parties on time
- Maintain logs and spreadsheets for all office activities.
CUSTOMER SERVICE SPECIALIST
Santander Consumer USA
01.2011 - 06.2013
- Customer Service Associate committed to addressing concerns with speed, accuracy and professionalism
- Inbound and outbound dialer system
- Communicated with dealers, financial institutions, and other auto finance companies
- Processed title request, insurance claims, impound request, scheduled payments, and coordinated reinstatements
- Handled lease accounts sales tax, property tax, payoffs, early termination, and dealer buyouts
- Average at top 10% of the rankings / Averaged 15 CPH, Wrap 125%, Improvement Per Hour 150%
- Collections, Skip Traced, and vehicle recovery
- Provided Web technical support to external customers
- Developed effective relationships with all call center departments through clear communication.
TELEPHONE BANKER
Union Bank
10.2010 - 01.2011
- Assisted customers with logging into online banking and any other technical support they needed online when calling
- Performed reconciliation of customer accounts that were overdrawn or needed to balance their checkbooks, reports, and/ or spending expenses
- Researched accounts for lost check, deposits, or incoming wires
- Filed claims for customers to assist in recovery of funds due to potential fraud or other reasons
- Trained new employees coming to the floor to assist trainers with changes within the company.
Education
Bachelor's Degrees in Culinary Arts -
Le Cordon Bleu
Dallas, TX01.2013
Key Qualifications
I have strong written and verbal communications, interpersonal, leadership and people management skills. I also have a proven ability to thrive in a both a team and independent environments. I am proficient in several computer skills -(Windows7, Microsoft Office 2010, Word, Excel, Power Point and Access) with the ability to motivate, vigorously promote the highest quality and meet any organizations standards and goals. I am also energetic, self-motivated, a team player and builder whom is at ease in a fast paced environment.
References
Available upon request
Timeline
Driver
Tq Logistics
06.2022 - Current
Driver
RBR
05.2021 - 06.2022
Operations Support Assistant
UNFI
12.2019 - 06.2021
OPERATIONS SUPPORT
Martin Brower
06.2013 - 04.2018
CUSTOMER SERVICE SPECIALIST
Santander Consumer USA
01.2011 - 06.2013
TELEPHONE BANKER
Union Bank
10.2010 - 01.2011
Bachelor's Degrees in Culinary Arts -
Le Cordon Bleu
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