Chontay Kirby
PORTLAND,OR
Summary
Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service and quick resolution of complaints and issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FOH Manager
Wing Stop
Bronx, NY
05.2018 - 09.2023
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
Assistant Manager
Burger King
New York Mills, NY
01.2012 - 05.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
Education
Associate of Applied Science - Operations Management And Supervision
Auguste Escoffier School of Culinary Arts
Austin, TX02-2024
Associate of Science - Technology Education
Bronx Community College of The City University of New York
The Bronx, NY06-2008
Skills
- Hygiene standards
- Complaint Handling
- Marketing support
- Guest Relations
- POS system operations
- Restaurant Operations
- Emergency Procedures
- Performance Evaluation
- Assignment Delegation
- Employee Scheduling
- Staff Supervision
- Training and mentoring
Certification
- Food Handlers Card
- OlCC Permit
Timeline
FOH Manager
Wing Stop
05.2018 - 09.2023
Assistant Manager
Burger King
01.2012 - 05.2018
Associate of Applied Science - Operations Management And Supervision
Auguste Escoffier School of Culinary Arts
Associate of Science - Technology Education
Bronx Community College of The City University of New York
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