Chonthicha Young
Chonticha1980@outlook.com Phone 918-6076840
Lees Summit,MO
Summary
My name is Chonthicha Young, I am a hardworking person
Developed customer service skills in fast-paced, customer-focused environment. Demonstrated ability to manage customer interactions, handle transactions, and resolve issues efficiently. Looking to transition into new field, leveraging customer service expertise and adaptability to new challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service
Hy-Vee Market Grille
10.2025 - Current
- Provided exceptional customer service to promote positive movie-going experience.
- Greeted customers and provided outstanding customer service.
- Enhanced player experience by providing exceptional customer service and game assistance.
- Delivered exceptional customer service for improved client satisfaction and repeat business.
- Supported customer service, providing informational resources regarding promotions and sales.
- Provided exceptional customer service by resolving claims quickly and efficiently.
- Delivered exceptional customer service by addressing concerns promptly and professionally.
Cook/Prep/Baker
Lee's Summit R-7 School District
07.2022 - 10.2025
- My job is cooking all food follow by the menu and recipe some Menus need to do by homemade cook for breakfast and lunch menu for high school, students and do baking muffins, biscuits, cinnamon rolls, bread, cookies. I work at the cashier at the school for lunch, organize and clean, and a server.
- Collaborated with team members to coordinate meal service and manage kitchen workflow effectively.
- Implemented process improvements that enhanced meal preparation speed without compromising quality or safety.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Managed opening and closing shift kitchen tasks.
- Maintained food safety and sanitation standards.
- Prepared and served various food items in fast-paced Type environment.
- Measured and mixed ingredients according to precise recipes for best results.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Prepared balanced meals following nutritional guidelines and school policies.
- Operated kitchen equipment safely and efficiently to ensure food quality.
- Streamlined food inventory processes, reducing waste through careful tracking.
- Implemented new cooking methods, enhancing meal presentation and taste quality.
Sever/Host
Thai Kitchen
02.2023 - 06.2025
- Customer service , cashier take orders food cleaning table ,set up table , pick up the phone, packing order Togo check order online, fill supplies, cleaning, trash , side Jobs
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Delivered exceptional customer service, ensuring timely order fulfillment and guest satisfaction.
- Resolved customer complaints effectively, ensuring positive dining experiences and repeat business.
Production Worker
Smithfield Foods
04.2021 - 06.2022
- I worked at very cold temperatures, packing sausages by the conveyor belt. We rotate making small and big sausages.
- Operated machinery to ensure efficient production line workflow.
- Maintained cleanliness and organization of work area following safety standards.
Head Cook
Geary County
10.2019 - 04.2021
- I was the head cook and was making menus every month, was the server, cleaning, dishwasher, organizer, making frozen food everyday.
- Supervised kitchen operations ensuring compliance with health and safety regulations.
- Developed and implemented menus incorporating seasonal ingredients and dietary restrictions.
- Coordinated food preparation schedules to optimize efficiency during peak service times.
- Managed inventory ordering, reducing waste through effective stock rotation practices.
- Streamlined kitchen workflows resulting in improved meal preparation times and quality consistency.
- Collaborated with local suppliers to source fresh produce, enhancing menu offerings and sustainability efforts.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
- Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
- Developed new menu items for increased customer satisfaction and repeat business.
- Tracked food costs and adjusted menu pricing accordingly to maintain profitability while offering competitive prices for customers.
- Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.
- Devised seasonal menus using fresh, local ingredients for an ever-changing culinary experience for patrons.
- Attended industry conferences and workshops to stay up-to-date on current trends in cuisine and restaurant management practices.
- Streamlined kitchen operations, leading to smoother service during peak hours by implementing efficient prep schedules.
- Created seasonal rotation of dishes, keeping menu fresh and exciting while also highlighting local ingredients.
- Improved customer satisfaction with introduction of signature dishes that became customer favorites.
- Balanced menu offerings to cater to both traditional tastes and contemporary dietary trends, broadening restaurant's appeal.
- Set up and broke down kitchen for service.
- Evaluated food products to verify freshness and quality.
- Assisted with menu development and planning.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Participated in food tastings and taste tests.
Housekeeper
Embassy Suites by Hilton
06.2019 - 10.2019
- Working at night shift from 4pm to 12 pm as a part time job, I was doing laundry, cleaning pools, cleaning toilets, cleaning rooms, room service, and the trash.
- Supervised daily cleaning operations to ensure adherence to hotel standards and guest satisfaction.
- Developed and maintained schedules for housekeeping tasks, ensuring timely completion of all assignments.
- Conducted regular inspections of guest rooms and public areas to uphold cleanliness standards.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
Cook/Prep
School Nutrition Asst. Cumberland Road Elementary
09.2017 - 07.2018
- Main cook, I was cooking, serving, cashier, backup, and clean station for the next day.
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained inventory of food supplies, ensuring freshness and quality standards.
- Trained new staff on food safety protocols and kitchen operations.
- Monitored meal portions and nutritional content to meet health regulations.
- Implemented waste reduction strategies, enhancing overall kitchen sustainability efforts.
- Generated menus for Number children based on preferences, wellness goals and dietary needs.
- Increased efficiency in meal preparation by organizing workstations and prepping ingredients ahead of time.
- Strengthened communication among team members, leading to improved productivity during peak service hours.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Assisted in setting up and breaking down kitchen stations.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Cook/Prep
School Nutrition Asst. Richmond County School System Lamar-milledge Elementary
02.2016 - 02.2018
- I was the main cook, cooking, serving, backup, cleaning/clean station, preparing for the next day, and following the recipe.
- Collaborated with team to optimize meal preparation processes for efficiency.
- Conducted regular equipment checks to ensure proper functioning and safety compliance.
- Inspected meals served for conformance to prescribed diets, palatability and appearance.
- Performed height and weight measurements to obtain medical data needed to assess nutrition risk.
- Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.
- Replenished supplies such as napkins and condiments
- Provided valuable input in menu development, incorporating nutritionally balanced options that cater to diverse tastes.
- Ensured timely and accurate meal distribution with careful coordination among team members.
- Assisted in monitoring students'' food allergies and dietary restrictions, ensuring safe meals for all.
- Played an integral role in maintaining a clean, organized, and safe kitchen environment at all times.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Monitored food temperature, discarding items not stored correctly.
- Assisted in setting up and breaking down kitchen stations.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Deli Clerk
BI-LO
06.2016 - 06.2017
- Cooking frying chicken, sliced deli meat or cheese or ham, serving hot food ,cleaning,roasting chicken, prepping
- Prepared and packaged deli products to ensure freshness and quality for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Cook/Prep
Cook Tham Rab Thai
08.2014 - 08.2015
- Cooking Thai food, cleaning, prepping
- Collaborated with team members to efficiently manage kitchen operations during peak service hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
Diploma - undefined
03.1998
Skills
Time Management
Certification
Food Handler Certification August 2025 to August 2028
Languages
English
Awards
Outstanding service January 2018 In recognition of outstanding service for the 2018-2019 schools year
Timeline
Customer Service - Hy-Vee Market Grille
10.2025 - Current
Sever/Host - Thai Kitchen
02.2023 - 06.2025
Cook/Prep/Baker - Lee's Summit R-7 School District
07.2022 - 10.2025
Production Worker - Smithfield Foods
04.2021 - 06.2022
Head Cook - Geary County
10.2019 - 04.2021
Housekeeper - Embassy Suites by Hilton
06.2019 - 10.2019
Cook/Prep - School Nutrition Asst. Cumberland Road Elementary
09.2017 - 07.2018
Deli Clerk - BI-LO
06.2016 - 06.2017
Cook/Prep - School Nutrition Asst. Richmond County School System Lamar-milledge Elementary
02.2016 - 02.2018
Cook/Prep - Cook Tham Rab Thai
08.2014 - 08.2015
Faculty if Art School of designing - Diploma,