CHOO YIN CHUNG
New York,NY
Summary
Versatile and dedicated professional with a background in diverse roles, including a pivotal position at Daiho, where I exceeded customer service satisfaction standards. Expert in household management and educational support, I blend strong organizational skills with emotional support to foster growth and efficiency. Achieved notable improvements in client and family satisfaction through innovative activity planning and effective communication.
Overview
23
23
years of professional experience
Work History
Family Nanny
NE USA
05.2022 - Current
- Drove children to dance, cheer, and sports practices.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Built positive and nurturing environments to support child social and emotional growth.
- Involved children in caring for household pets and chores.
- Taught children everyday skills and language.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supervised children on playground to help develop physical and social skills.
- Regularly traveled with family to help with vacation activities and childcare.
- Taught children basic life skills, manners and personal hygiene.
- Organized activities that enhanced children's physical, emotional and social well-being.
Cashier / Assistant Manager
MR Sun Restaurant
02.2021 - 04.2022
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier Assistant Manager
Ningbo Cafe
02.2019 - 02.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Nanny PA
Family
06.2015 - 03.2018
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Built positive and nurturing environments to support child social and emotional growth.
- Regularly traveled with family to help with vacation activities and childcare.
- Taught children basic life skills, manners and personal hygiene.
- Helped children complete homework assignments and school projects.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
Travel Consultant
Daiho
03.2002 - 05.2015
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Helped customers with passport and visa applications.
Education
Home Health Aide
Qcc
New York, NY10.2024
No Degree - Tourism And Travel Management
IATA Travel Centre
New York, NY05.2004
GED -
St Bernardette Convent Malaysia
Malaysia08.1997
Skills
- Academic Support
- Activities Planning
- Personal hygiene instruction
- Educational Support
- Family Support
- Early Childhood Education
- Household Management
- Homework Assistance
- Cleaning and sanitation
- Grocery shopping
- Emotional Support
- Outdoor activities
- Safety awareness
- Language skills
- Special Needs Care
- First Aid
- Nutritional knowledge
Languages
English
Limited Working
mandarin
Full Professional
cantonese
Full Professional
Malay
Professional Working
minnan
Native or Bilingual
Spanish
Native or Bilingual
hakka
Native or Bilingual
Timeline
Family Nanny
NE USA
05.2022 - Current
Cashier / Assistant Manager
MR Sun Restaurant
02.2021 - 04.2022
Cashier Assistant Manager
Ningbo Cafe
02.2019 - 02.2021
Nanny PA
Family
06.2015 - 03.2018
Travel Consultant
Daiho
03.2002 - 05.2015
Home Health Aide
Qcc
No Degree - Tourism And Travel Management
IATA Travel Centre
GED -
St Bernardette Convent Malaysia
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