Learning new languages
Chor Mun Look
Senior Product Specialist
Fremont,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Outstanding Interpersonal Skills
Product and Service Sales
Product Development
Strategic Planning
Client Engagement and Support
Conflict Management and Resolution
Negotiation
Cross-functional Influence
Time Management
Critical Thinking
Project Management
Managerial Skills
Microsoft Applications
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
4
4
Languages
25
25
Developed natural-based products
20
20
International business conference & pitching representing DSwiss
Education
MBA - Business Administration And Management
San Francisco Bay University
Fremont 09.2022 - Current
Bachelor of Science - Herbal Sciences
Universiti Tun Hussein Onn Malaysia
Batu Pahat, Malaysia 10.2015 - 10.2019
Work History
Senior Product Specialist
DSwiss Sdn Bhd
Kuala Lumpur, Malaysia
08.2019 - 08.2022
- Continually expanded knowledge of natural-based functional food, skin care and personal care product line.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to 10 junior team members and internal teams of clients.
- Liaised between customers and manufacturing to design new product.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
QA & QC Executive
SG Global Biotech Sdn Bhd
Klang, Selangor, Malaysia
01.2019 - 06.2019
- Analyzed and tested different materials to identify, trace and help resolve potential hazards.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to improve workflows.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Organized and maintained work environment to allow for maximum productivity.
Accomplishments
- Improvise the operation flow interdepartmentally and set up the foundation for Product Development Department
- Developed more than 50 types of natural based health supplement, skin care and personal care products and ventured into DNA Genotyping line which generated over 50% of company’s revenue in 2022 as compared to the previous year
- Supervised team of 4 staff members.
Timeline
MBA - Business Administration And Management
San Francisco Bay University
09.2022 - Current
Australian Certifications Programs for Food Manufacturers
07-2022
Completion for Product Management First Steps
08-2021
Senior Product Specialist
DSwiss Sdn Bhd
08.2019 - 08.2022
QA & QC Executive
SG Global Biotech Sdn Bhd
01.2019 - 06.2019
Bachelor of Science - Herbal Sciences
Universiti Tun Hussein Onn Malaysia
10.2015 - 10.2019
Certification
Australian Certifications Programs for Food Manufacturers
Interests
Cooking
Volunteering
Reading