Chosan Macon
Mishawaka,IN
Summary
Proven leader in operations management at Chick Fil A, recognized for enhancing customer satisfaction and fostering team development. Bilingual communication skills and expertise in Microsoft applications support the resolution of complex issues, ensuring seamless operational flow. Successfully mentored over 100 employees, resulting in significant improvements in team efficiency and service quality. Career goals include further advancing operational excellence and leadership effectiveness.
Overview
6
6
years of professional experience
Work History
Shift Manager/Team Trainer
Chick Fil A
South Bend, IN
06.2022 - Current
- Opening, closing, and security procedure enforcement and operation
- Supporting payroll processing for over 100 employees.
- Cultivating leadership skills and training newly hired employees.
- Delegating tasks to other team members
- Handling team member and customer conflicts.
- Efficiently dealing with customer cash and credit payments, and balancing cash drawers.
- Communicating store operations details and sales.
- Labor management.
- Finalizing day sales and labor hours.
- Performing customer service to ensure great customer satisfaction.
- Resolving technical issues with the store's mobile app and POS issues.
- Resolving POS equipment and hardware issues.
- Maintaining inventory levels by monitoring stockroom orders.
- Responding quickly and effectively to emergency situations as they arise.
- Ensuring compliance with food safety regulations and quality standards.
- Coordinating with other departments to resolve customer inquiries in a timely manner.
Team Member/Team Trainer
Chick Fil A
South Bend, IN
04.2019 - 06.2022
- Following opening and closing operations and procedures
- Training newly hired employees
- Satisfying customers needs
- Order taking
- Dealing with cash and credit/debit card payments
- Communicating within our team and leadership team
Education
Bachelors of Business Management & Bachelors of Business Managing Information Systems - Minors: Economics & Human Resources
Indiana University
Skills
- Team player
- Goal and results-driven
- Task delegated
- Exceedingly Reliable
- Technical support
- Strong communication in English and Spanish
- Knowledge of payroll
- Quality assurance
- Training and mentoring
- Workplace safety
- Equipment troubleshooting
- Operations management
- Tech-Savvy
- Decision-making
- Inventory control
- Software and hardware updates
- Microsoft desktop applications
Timeline
Shift Manager/Team Trainer
Chick Fil A
06.2022 - Current
Team Member/Team Trainer
Chick Fil A
04.2019 - 06.2022
Bachelors of Business Management & Bachelors of Business Managing Information Systems - Minors: Economics & Human Resources
Indiana University
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