Summary
Overview
Work History
Education
Skills
Timeline
Intern
CASSANDRA LOPEZ

CASSANDRA LOPEZ

Sylmar ,CA

Summary

Confident car-loving detailer passionate about detailing, restoring, and reconditioning all makes and models of vehicles. Proper cleaning methods for high-end quality and delicate interiors. Friendly personality builds rapport with clients, exceptional communication and strong background in customer service.

Overview

4
4
years of professional experience

Work History

Professional Auto Detailer

Mario’s Mobile Wash
02.2023 - Current
  • Customer satisfaction guarantee, always with positive and welcoming attitude.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Providing detailing services to clients at places of employment or choice of location.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Maintained clean, tidy and safe work environment.
  • Reported daily work progress and encountered problems to management.

Verizon Wireless Sales Manager/Door Sales

Nova Management
01.2023 - 12.2023
  • Door-to-door sales selling products and services.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Used scripts or persuasive sales techniques to convince clients in purchasing home internet.
  • Built extensive network of business contacts to increase sales opportunities.

Restaurant Manager/Head Cashier+Server

Fish Dish Seafood Restaurant
01.2021 - 12.2022
  • Installed and aided in the transition of new IPAD POS systems by training and presenting to employees.
  • Provided outstanding customer experiences through own outstanding services, evidenced by high number of regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Licensed Life Agent/Recruiting Specialist

Primerica
01.2021 - 12.2022
  • Offer financial services including income protection and asset accumulation to middle income families
  • Position required life insurance licensing, independent work ethic, confidentiality training, and a dedication for extreme customer service
  • Entry level shadowing financial planning presentations and advised about life insurance policies and investmentss
  • Inspiring individuals and families for future support.
  • Maintained high standards of customer service by building relationships with clients.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Designed presentations and marketing materials to promote insurance products.
  • Met with customers to provide information about available products and policies.

Sales Optician /Optometric Technician

Americas Best Contacts And Eyeglasses
07.2020 - 01.2023
  • Prepare patients for examination using modern optical instruments + Trained and developed optical technicians on all pre-test equipment standards
  • Communicated with insurance companies to determine verification of patient insurance eligibility, benefits, deductible, and co-payment.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.

Education

HS Diploma - Business Administration

John H. Francis Polytechnic
Sun Valley, CA
06.2015

Skills

  • Onsite and remote services
  • Quality Assurance
  • Special instructions understanding
  • Professional and Courteous
  • Superior customer service
  • Product and service sales

Timeline

Professional Auto Detailer

Mario’s Mobile Wash
02.2023 - Current

Verizon Wireless Sales Manager/Door Sales

Nova Management
01.2023 - 12.2023

Restaurant Manager/Head Cashier+Server

Fish Dish Seafood Restaurant
01.2021 - 12.2022

Licensed Life Agent/Recruiting Specialist

Primerica
01.2021 - 12.2022

Sales Optician /Optometric Technician

Americas Best Contacts And Eyeglasses
07.2020 - 01.2023

HS Diploma - Business Administration

John H. Francis Polytechnic

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CASSANDRA LOPEZ