CHOTSANI STEGALL-JEFFERSON
Summary
CAREER SUMMARY Motivated and dependable professional with years of expertise in a fast-paced environment utilizing excellent Customer Service, Administrative and Service Satisfaction.Proficient in job execution and proven track record of success in compliance, detail responsiveness, process improvement and client relations.
Overview
18
18
years of professional experience
Work History
Underwriter Service Assistant
State Farm
Dunwoody, GA
06.2022 - Current
- Maintains and updates policyholder records through attention to detail (e.g. Change of address, change in policy coverage, etc.)
- Communicates clearly and professionally through remarkable customer service skills
- Handles multiple computer applications (i.e. Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment
Business Owner
DCJ Tranport LLC
Loganville, GA
02.2020 - Current
- Communicate clearly, professionally and empathetically to all customers Able to successfully multitask while helping drivers Team player as well as working alongside management Handle customer complaints, provide appropriate solutions and alternatives within the time limits Collect and analyze customer feedback
Bus Manager
Gwinnett County Public School System
06.2017 - 10.2019
- Demonstrated superior professionalism at all times
- Conducted pre/post inspections of all vehicles for safety compliance
- Monitored behavior of the students onboard to ensure adherence to rules and regulations
- Effectively communication with staff/management to ensure quality of work
- Provided on-the-job training to new hires and served as subject matter expert to current staff
- Maintained logs of all activities for easy follow-up.
Image Processor
State Farm
01.2014 - 03.2015
- Quality checked all documentation for accuracy and data integrity
- Met/exceeded all key performance metrics as established by the organization
- Provided administrative support as needed
- Participated in meetings for professional development and updates in the organizational process.
Customer Service Representative
Spherion Staffing
10.2010 - 01.2014
- Responsible for unlocking accounts and providing technical support as needed to claimants
- Updated case notes and worked alongside management to ensure all work is completed within a timely manner
- Met/exceeded all key performance metrics as established by the organization
- Reviewed completed protocols for documentation and execution errors
- Submitted reports reflecting work completed and areas of opportunity
- Displayed professionalism at all times while adhering to policies and procedures
- Reviewed applications, responded to inquiries and determined special circumstances
- Collaborated with the leadership team to discuss ways to minimize downtime.
Customer Service Representative, Warehouse Clerk
The Home Depot/Expo, Adams Data Management
01.2009 - 04.2010
11.2007 - 11.2008
Project Install Coordinator/CSR
The Coca Cola Company
03.2006 - 10.2007
Education
Master of Science - Healthcare Administration
Purdue Global University
West Lafayette, IN06.2023
Bachelors of Business Administration -
American Intercontinental University, Stegall
Skills
- Customer Service
- Quality Assurance
- Reliability
- Dependability
- Punctuality
- Data Integrity
- Administrative
- Data Entry
- Confidential Correspondence
- Critical Thinker
- Project Management
- Process Improvement Reports/Documentation
- Result Execution
- Client Relations
- Communication Skills
- Analytical Skills Image Processor
- Account Management
- Problem Solving
- Conflict Resolution
- Time Management
- Clerical Assistance
- Data Organization
- Analyzing Data
- Renewing Policies
- Building Strong Relationships
- Strong Problem Solver
- Professional and Mature
- Microsoft Office
- Critical Thinking
- Problem Resolution
- Team Building
Timeline
Underwriter Service Assistant
State Farm
06.2022 - Current
Business Owner
DCJ Tranport LLC
02.2020 - Current
Bus Manager
Gwinnett County Public School System
06.2017 - 10.2019
Image Processor
State Farm
01.2014 - 03.2015
Customer Service Representative
Spherion Staffing
10.2010 - 01.2014
Customer Service Representative, Warehouse Clerk
The Home Depot/Expo, Adams Data Management
01.2009 - 04.2010
11.2007 - 11.2008
Project Install Coordinator/CSR
The Coca Cola Company
03.2006 - 10.2007
Master of Science - Healthcare Administration
Purdue Global University
Bachelors of Business Administration -
American Intercontinental University, Stegall
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