Choudhury Saleh
East Haven,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Operational Manager
Dreamland Property Developer
10.2018 - 03.2020
- Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
- Spearheaded initiatives promoting an inclusive work environment that valued diversity and encouraged employee engagement at all levels throughout the organization.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
Intern - Consulting
H&H Global Education
04.2020 - 03.2021
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer Service Manager
H&H Global Education
08.2021 - 03.2024
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Took ownership of customer issues and followed problems through to resolution.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Volunteer
AS Associate
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Created and administered an annual volunteer satisfaction survey, utilizing feedback received in order to continually improve upon current practices and better meet individual needs moving forward.
- Assisted program managers and sponsors with entering client data into CRM and taking clients' calls and referrals.
Education
BBA - Business Management
Madan Mohan College
Bangladesh04.2017
Skills
- Positive Attitude
- Teamwork and Collaboration
- Computer Skills
- Leadership Qualities
- Team Building and Leadership
- Excellent time management skills
- Staff Management
- Inter-department collaboration
- Planning and Implementation
- Employee relations and conflict resolution
- Customer Service
- Problem-Solving
- Quick Learner
- Fast Learner
- Cash Handling
- Customer service excellence
- Patience and Empathy
Timeline
Customer Service Manager
H&H Global Education
08.2021 - 03.2024
Intern - Consulting
H&H Global Education
04.2020 - 03.2021
Operational Manager
Dreamland Property Developer
10.2018 - 03.2020
Volunteer
AS Associate
BBA - Business Management
Madan Mohan College
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