CHOUIE ALMORA
Garland,Tx
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Finance and Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Warranty Consultant
Home Team Pest Defense
Richardson, TX
05.2023 - Current
- Enhanced customer satisfaction by efficiently resolving warranty claims and addressing concerns
- Managed warranty claim documentation, ensuring timely submission and accurate record keeping
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
- Reached out to customers after completed sales to suggest additional service or product purchases.
Virtual Sales Loan Officer
Resource One Credit Union
Dallas, TX
03.2015 - 05.2023
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Counseled clients on debt management and repayment plans.
- Analyzed financial data to determine the feasibility of granting loans.
Assistant Manager
Chase Bank
Dallas, TX
06.2005 - 03.2015
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
High School Diploma -
06.1993
Skills
- Customer service
- Teamwork
- Critical thinking
- Communication
- Decision making
- Problem solving
- Sales Support
- Contract Review
Timeline
Warranty Consultant
Home Team Pest Defense
05.2023 - Current
Virtual Sales Loan Officer
Resource One Credit Union
03.2015 - 05.2023
Assistant Manager
Chase Bank
06.2005 - 03.2015
High School Diploma -
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