Choummary Keochumsy
Anchorage,AK
Summary
Dedicated professional with extensive experience in high-volume cash handling and customer service. Recognized for attention to detail and decision-making skills that drive accurate transaction processing and improve overall client experience.
Overview
24
24
years of professional experience
Work History
Bank Teller
First National Bank
Anchorage, AK
12.2017 - 12.2019
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Maintained cash drawer accuracy through diligent counting and reconciliation practices.
- Assisted in training new tellers on operational procedures and customer interaction techniques.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Vault Cashier and Customer Service Specialist
Nordstrom
Anchorage, AK
12.2005 - 12.2014
- Processed cash transactions with precision to ensure accurate financial reporting.
- Managed vault inventory, maintaining secure and organized cash storage.
- Collaborated with team members to enhance cash handling procedures and security protocols.
- Trained new staff on operational best practices and compliance standards for cash management.
- Implemented process improvements that streamlined cash handling workflows, increasing efficiency.
- Led initiatives to enhance customer service by ensuring quick and accurate transaction processing.
- Collaborated effectively with fellow team members on shared responsibilities during peak business hours.
- Minimized discrepancies in daily cash reconciliation by consistently following established protocols.
- Enhanced customer satisfaction by ensuring accurate and timely handling of vault transactions.
- Streamlined cash processing procedures by implementing effective organizational strategies.
Assistant Store Manager
Nordstrom
Anchorage, AK
01.2000 - 12.2005
- Led daily store operations, ensuring compliance with company policies and standards.
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Coordinated visual merchandising efforts to align with brand standards and drive customer engagement.
- Fostered a collaborative team environment, mentoring junior staff on best practices in retail management.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Retail Sales Associate
Footlocker
Anchorage, AK
01.1996 - 01.2000
- Assisted customers with product selection and provided personalized recommendations to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise on sales floor.
- Executed visual merchandising strategies to maintain appealing store displays that aligned with brand standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash handling expertise
- Listening and comprehension
- Transaction processing
- Decision-making
- Transaction processing accuracy
Timeline
Bank Teller
First National Bank
12.2017 - 12.2019
Vault Cashier and Customer Service Specialist
Nordstrom
12.2005 - 12.2014
Assistant Store Manager
Nordstrom
01.2000 - 12.2005
Retail Sales Associate
Footlocker
01.1996 - 01.2000