Chozha Vendan
General Manager (Hospitality)
Dubai,DU
Summary
Dedicated General Manager with more than 16 years of hospitality experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
10
10
Certifications
6
6
Languages
Work History
General Manager
Inasal Group of Restaurants
Dubai, UAE
05.2020 - Current
- Oversee entire operation of all branches and central kitchen by visiting each branch
- Random visit every branch during opening and closing of restaurant.
- Conduct periodic review along Operation Manager with the departmental head.
- Reviewing if any operational problems of guest as well as staff.
- Ensure that all reporting & control procedures in the operations, customer service, quality of production, Hygiene & Cleanliness standards, Maintenance & general administration are completed & in place according to company’s policy & operation manual.
- Maintain high quality products by ensuring compliance with all operation procedures as per standard operating procedures (SOP).
- Suggest to improve the standard operating procedure and check that all the restaurant managers are following the SOP.
- Creative involvement for any corrections or amendment for the existing policies to keep high quality standard.
- Cost analysis and wastage management.
- Observe central store, procurement and logistic procedures.
- Observe Home Delivery and Catering procedures.
- Propose new ideas to management for the development of the business as well as operation.
- Coordinate with head office departments;
- Monitor the operational budgets set by the management.
- Plan and propose activities such as sales promotions, coordinating with other department heads as required.
- Increase revenue by close monitoring of unit terms performance.
- Responsible for cost controlling for entire food and beverage department.
- Following up new business opportunities and setting up meetings including planning and preparing presentations for new business development pertaining to the company and F&B business ventures.
General Manager
Port Saeed Hotels (4 Star Hotel)
Dubai, UAE
02.2019 - 05.2020
- Establish hotel marketing plan working closely with the Director of Sales, ensuring clear action plans to penetrate key market segments
- Maintain close liaison with Market Analyst to monitor market trends, competitive data and business forecasts
- Work closely with the Director of Finance to establish annual hotel operating plans, identifying and responding to margin and cost improvement opportunities
- Lead the operational team of the hotel with the objective to maximize efficiency and to achieve the highest volume of revenues
- Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times – and harnessing Guest Satisfaction Index (GSI) data is a tool to measure success
- Attract, develop and retain an effective team of department heads and employees, whilst adhering to all company and legal standards
- Monitor and overview consistent training and development plans for all employees to ensure positive guest experience, high employee morale and strategic continuity planning within the hotel and the company
- Implement and adhere to Company standard policies, systems and procedures relating to hotel operations, including maintenance, environmental health and safety systems and quality standards
- Ensure a cost effective, innovative and quality rooms/food and beverage operation in the hotel through effective product planning, marketing and product presentation
Cluster Hotel Manager
Raintree Group of Hotels (4 Star Hotels)
Dubai, UAE
07.2016 - 02.2019
- Oversee the entire operations functions of 2 four-star hotels, as per the Organizational chart.
- Hold regular briefings and meetings with all head of departments.
- Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
Operations Manager, Food and Beverage Operations
Compass Group Singapore
Resorts World at Sentosa, Singapore
04.2013 - 07.2016
- Responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience.
- A Food and Beverage Operations Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, responsible for performing the following tasks to the highest standards:
- Manage all Food and Beverage Outlet operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Recruit, manage, train and develop the Food and Beverage team
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines in relation to Food, Beverage Costs and Payroll
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Develop menus with other members of Food and Beverage team
- Accountable for monthly stock takes
- Incentivise team members to maximize sales and revenue
- Carry out annual and mid-year appraisals with Managers under my responsibility
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Ensure communication meetings are conducted and post-meeting minutes generated
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- Comply with hotel security, fire regulations and all health and safety legislation
Restaurants Manager
Riverview Hotel (4 Star Hotel)
Singapore
09.2011 - 04.2013
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
- Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
Education
Bachelor of Science - International Hospitality And Tourism Management
University of Sunderland
England 01.2004 - 12.2006
Diploma - Hotel And Restaurant Management
SHATEC Institutes
Singapore 01.2001 - 12.2003
Skills
Hotel operations and management
undefinedCertification
Certified Hotel General Manager, UAE
Timeline
General Manager
Inasal Group of Restaurants
05.2020 - Current
General Manager
Port Saeed Hotels (4 Star Hotel)
02.2019 - 05.2020
Cluster Hotel Manager
Raintree Group of Hotels (4 Star Hotels)
07.2016 - 02.2019
Operations Manager, Food and Beverage Operations
Compass Group Singapore
04.2013 - 07.2016
Restaurants Manager
Riverview Hotel (4 Star Hotel)
09.2011 - 04.2013
Bachelor of Science - International Hospitality And Tourism Management
University of Sunderland
01.2004 - 12.2006
Diploma - Hotel And Restaurant Management
SHATEC Institutes
01.2001 - 12.2003
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