Summary
Overview
Work History
Education
Skills
Certification
Asst Manager of the year by Regional Manager 2023-2025
Timeline
Generic

Chrametra Thibo

Humble,TX

Summary

Skilled assistant property management and leasing professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Asst Property Manager

Priderock Capital Management
12.2019 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Processed security deposit refunds.

Senior Leasing Manager

IMT Residential
06.2019 - 12.2019
  • Encouraged prospective tenants to fill out applications after property tours.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Coordinated and followed up on maintenance requests for residents.
  • Contacted and followed up with tenants on renewal notices.
  • Settled tenant conflicts in the most effective manner possible.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Utilized data-driven decision-making techniques to optimize lease terms that aligned with both landlord expectations and market conditions effectively.

Leasing Manager/Asst Manager

Dinerstein Company
06.2017 - 05.2019
  • Escalated critical issues to property manager to ensure immediately resolution.
  • Tracked all leads using Entrada and followed up with interested parties within 24 hours.
  • Checked rental eligibility by following Resident Verify verification process.
  • Settled tenant conflicts in the most effective manner possible.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Collected, completed, and processed lease applications.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored online payment and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager/ Activity Director

Adara Communities
12.2015 - 03.2017
  • Provide excellent interpersonal skills and ability to deal effectively with persons from diverse social, economic and ethnic backgrounds.
  • Responsible for monthly collections and following up on delinquency.
  • Posting Resident monthly rent.
  • Planning monthly activity.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Education

High School Diploma - General Studies

M.B. Smiley High School
Houston, TX

Skills

  • Housing regulations
  • Unit inspection
  • Payment collection
  • Payment management
  • Occupancy management
  • Property management expertise
  • Issue escalation
  • Calm under pressure
  • Customer relationship management
  • Proficient in Yardi, Onesite, Entrada, Yieldstar and Rent Dynamics
  • Administrative support
  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections
  • Tenant issue resolution

Certification

  • CAM Certification
  • TAA/HAA 2019
  • Houston, TX
  • Tax Credit Training
  • TAA Housing Tax Credit Compliance Training

Asst Manager of the year by Regional Manager 2023-2025

Asst Property Manager of the Year (Regional Manager) 2023 and 2025

Asst Property Manager of the Year (Corporate) 2022 2023 and 2025


Timeline

Asst Property Manager

Priderock Capital Management
12.2019 - Current

Senior Leasing Manager

IMT Residential
06.2019 - 12.2019

Leasing Manager/Asst Manager

Dinerstein Company
06.2017 - 05.2019

Assistant Manager/ Activity Director

Adara Communities
12.2015 - 03.2017

High School Diploma - General Studies

M.B. Smiley High School

Similar Profiles

CREATE PROFILE