Chree Johnson
Claremont,CA
Summary
Provide outstanding quality care for patients. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 16 years of related experience. In patient care and customer service . Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Cedar Sinai Medical Center/ Loma Linda Medical/USC
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Quality Assurance Analyst
QTC Management
04.2023 - Current
- Review exam reports sent over from medical providers
- Ensure all medical coding is complete and accurate
- Ensure all tests have been ordered and completed, and present in the medical record
- coordinate with medical providers as needed for clarification of reports
- work with our in house appointment schedules to request additional appointments for the veteran as necessary
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Clinical Partner/Nursing Unit Secretary
Cedar Sinai Medical Center
01.2019 - 04.2023
- Contributed to quality improvement initiatives within the department; identified areas for potential process improvements and collaborated with colleagues to implement changes.
- Educated patients on proper medication usage and self-care techniques to promote overall health and wellness.
- Improved patient satisfaction by providing compassionate care during daily activities such as bathing, dressing, and feeding.
- Decreased nurse workload by proactively addressing patient concerns and promptly escalating critical issues when necessary.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive patient care plans for optimal outcomes.
- Maintained patient confidentiality while adhering to HIPAA regulations during all interactions with patients, families, and other healthcare professionals.
- Promoted a positive work culture within the unit by actively participating in team-building activities or initiatives that fostered collaboration among colleagues.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
PCA
Huntington Hospital, Magnet Hospital
02.2016 - 03.2019
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
Education
Certified Nurse Assistant -
Kaplan College
San Diego, CA07.2009
Kearny High School of International Business
06.2008
Skills
- Incoming Call Reception
- Strong Organization
- Customer Service
- Telephone reception
- Appointment Scheduling
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Incoming Call Management
- Patient chart maintenance
- Unit secretary training
Accomplishments
Received the spotlight award at Cedar Sinai for providing excellent quality care .
Timeline
Quality Assurance Analyst
QTC Management
04.2023 - Current
Clinical Partner/Nursing Unit Secretary
Cedar Sinai Medical Center
01.2019 - 04.2023
PCA
Huntington Hospital, Magnet Hospital
02.2016 - 03.2019
Unit Secretary
Cedar Sinai Medical Center/ Loma Linda Medical/USC
Certified Nurse Assistant -
Kaplan College
Kearny High School of International Business
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