Chreshelle Rosaga
Santa Clara,CA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
29
29
years of professional experience
Work History
Logistics and Staffing Coordinator
21st Century Home Health
Burlingame
03.2024 - Current
- Coordinated patient intake processes for efficient service delivery.
- Communicated with insurance companies regarding coverage and authorizations.
- Utilized electronic health record systems to maintain accurate patient information.
- Collaborated with Clinical staff to streamline patient flow and productivity.
- Trained new team members on intake procedures and best practices.
- Maintained accurate records of all intakes, including demographic information, referrals and outcomes.
- Developed relationships with external agencies to facilitate referrals and ensure continuity of care for clients.
- Created reports summarizing data related to intakes, referrals and outcomes for management review.
- Attended regular meetings with staff members from other departments in order to coordinate cross-functional initiatives.
Patient Care Coordinator
ANX Hospice Care
San Jose
11.2020 - 02.2025
- Maintained office equipment and supplies and oversaw facility function.
- Maintained office supplies and scheduled orders from appropriate vendors.
- Assisted hospital staff and other RNs in day to day tasks in accordance with patient care plans and physician’s orders.
- Managed all patient documents including insurance filing and billing.
- Worked collaboratively with all personnel to ensure that administrative tasks were handled properly.
- Worked to protect the confidentiality and privacy of patients.
- Coordinated patient care plans with interdisciplinary teams at ANX Hospice Care.
- Scheduled appointments and managed patient follow-ups efficiently within the care system.
Case Manager
Focus Care Inc.
02.2018 - 04.2020
- Visited homes of the SCHHP member to perform Face to Face HRA Assessments
- Assess member, evaluates the effectiveness of care plan and progress made by the members, Participates in member treatment planning and care review.
- Coordinates and monitors services, including comprehensive tracking of members activities in relation to their care plan
- Maintains and reports applicable statistics regarding programs and member services
- Performs other job related duties as assigned
Patient Care Coordinator
Alliance Healthcare Services
Santa Clara
09.2018 - 12.2018
- Greets, screens and safely transports patients to the scan control room and return them back when done
- Performs and/or aide patient transfer on/off table, ensures patient comfort is addressed.
- Assists in administering preliminary and post exam instructions and answering non-medical related questions.
- Enters accurate patient, physician and exam information into the Alliance PLE system as well as customer MIS system when required
- Assists technologist with paperwork as directed, sorts, prepares patient package of films and paperwork for technologist review before submitting to customer.
- Orders supplies, cleans unit, assist in preparing for transport on a daily basis.
Client Care Coordinator
Waianae Coast Comprehensive Health Center
Waianae
05.2006 - 05.2018
- Responsible for monitoring quality service provided to the clients
- Responsible for client intake and assessments
- Manages contact with clients families and loved ones, hospital discharge planners and other agencies regarding clients needs and concerns
- Supervise clients to ensure efficient client needs are successfully met and plan of care are being followed.
- Develop and maintain effective working relationship contacts in Care Resource center and with other home health and Social Services agencies in the community
- Handles all client concerns, emergencies and/or complaints in a professional manner
- Manages all staffing for the unit. To Creates staff scheduling based on client census following 6:1 ratio daily
- Abide by and follows HIPAA Regulations
Certified Nurse Aide
Care Resource Hawaii
Honolulu
02.2003 - 05.2006
- Provided nursing related services to residential patients
- Obtained specimens, weights, and vital signs of the patient
- Provided personal care/hygiene, ROM, transfers, ambulation assist
- Protected and promoted residents rights and assisted the person to maintain independence
- Abide and follows HIPAA Regulations
Dental Assistant
Dr Melvin Lee DDS
09.1999 - 01.2003
- Take and record medical and dental histories and vital signs of the patient
- Applying the Four-handed dentistry concepts
- Expose dental diagnostic x-rays
Dental Assistant
Hawaii Family Dental Centers
Honolulu
09.1996 - 09.1999
- Applying Four-Handed dentistry
- Expose dental diagnostic x-rays
- Provided post-operative instructions prescribed by the Dentist
- Assist with specialty procedures which include periodontical, endodontics, prosthodontics and oral surgery, implant placement as well as restoration
- Prepare patient, sterile and disinfect instruments, set-up instrument trays, prepare materials and assist dentist during dental procedures
Education
Peritoneal Home Dialysis training -
Fresenius Dialysis
Honolulu12.2012
Adult Residential Care Home -
Leeward Community College
Pearl City02.2009
CNA Certification -
Healthcare Training and Career Consultants INC
Waipahu05.2006
Dental Terminology -
Dental Services Management
06.1998
Dental Assistant -
Hawaii Dental Assistant Training
Honolulu09.1996
High School Diploma -
Waianae High School
Waianae05.1992
Skills
- Ability to Multitask
- Fast Learner
- Effective Time Management / Attention to detail
- Computer Skills
- Ability to Work Under Pressure
- Office management
- Customer Service
- Effective communication
- Basic Medical Terminology/ICD9 Experienced
- Proficient with Microsoft applications
- Problem solving, conflict resolution
- Staff development and training
- Team leadership
- Administration and operations
References
References available upon request
Timeline
Logistics and Staffing Coordinator
21st Century Home Health
03.2024 - Current
Patient Care Coordinator
ANX Hospice Care
11.2020 - 02.2025
Patient Care Coordinator
Alliance Healthcare Services
09.2018 - 12.2018
Case Manager
Focus Care Inc.
02.2018 - 04.2020
Client Care Coordinator
Waianae Coast Comprehensive Health Center
05.2006 - 05.2018
Certified Nurse Aide
Care Resource Hawaii
02.2003 - 05.2006
Dental Assistant
Dr Melvin Lee DDS
09.1999 - 01.2003
Dental Assistant
Hawaii Family Dental Centers
09.1996 - 09.1999
Peritoneal Home Dialysis training -
Fresenius Dialysis
Adult Residential Care Home -
Leeward Community College
CNA Certification -
Healthcare Training and Career Consultants INC
Dental Terminology -
Dental Services Management
Dental Assistant -
Hawaii Dental Assistant Training
High School Diploma -
Waianae High School
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