Chrinicia Carson

• Utilized a variety of instructional methods including role playing and group discussions to promote learning objectives.
• Counseled individuals on how best to manage difficult emotions such as anxiety or depression.
• Assisted in the development of new initiatives aimed at increasing program accessibility within the community.
• Developed and implemented individualized life skills curriculums to meet the needs of diverse learners.
• Deal with brain injury patient: caregiver

• Federal student loan: help making payments , payments plan
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Executed online banking operations to enhance customer experience.

Collaborated with teams to streamline digital banking processes.

Analyzed user feedback to identify areas for improvement in online services.

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Entergy: A light bill company, my role was to start, stop and move services, emergency and non emergency order, billing and payments

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Apple: technical support, check order status, dealing with orders that's already completed

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Apple: billing and payment, sales, technical support

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Processed orders, returns, and exchanges in an accurate and efficient manner.
• Maintained an updated knowledge base of current products, services, pricing, promotions.
• Wellcare insurance: my role was to do auth for providers, cpt code, procedure codes etc.
• At&t/Direct TV: billing &payment, sales, technical suport