Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Christopher Vargas

Fountain Valley,CA

Summary

Talented results driven Manager proficient in customer relations, sales, operations and strategic planning. Oering years of experience and demonstrated track records of success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

CycleBar
07.2023 - 12.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Upheld company policies and implemented standards fairly.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

General Manager

Club Pilates
08.2022 - 07.2023
  • Schedule and direct staff in daily work assignments to maximize productivity
  • Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency
  • Hire and train new employees to ensure proper execution of our business process
  • Ensure any guest and member escalations are handled in a timely manner
  • Ensure all audits are completed regularly
  • Enforce studio rules and policies
  • Manage all sales and operational expenses to ensure we deliver a healthy P&L
  • Responsible for executing the business plans for assuring the success of the club by assessing monthly budgets and creating a strategic plan to successfully obtain as a team
  • Implement marketing strategies resulting in growth in customer base
  • Create community culture to help deliver a positive net member growth
  • Lead by example and demonstrate what good looks like.

Sales & Service Manager

24 Hour Fitness, Fountain Valley SS
04.2019 - 08.2022
  • Responsible for addressing all members and guests escalations
  • Delivering excellent customer service to all members and guest in person or over the phone
  • Hire and develop new team members to properly execute our operating processes
  • Ensure all audits are being completed regularly, and address any areas of opportunities
  • Save any cancellations to ensure the club is delivering a net positive member count
  • Deliver a successful tour process where rapport is being made with every member or guest and be able to obtain the trust to up sale with Add on memberships, personal training, and retail
  • Generate self-business.

Sales Associate

Bath and Body Works, Fashion Island, Newport Beach
08.2018 - 12.2019
  • Responsible for understanding all products in depth to answer all questions and concerns in a timely manner, understand all safety procedures are being followed correctly, execute excellent customer service by following proper policies, handling cash register and assure all money is accurately disbursed, stocking products accordingly, ensuring the store maintains a clean and easy environment.

Sales Advisor

24 Hour Fitness, Santa Ana Edinger Super Sport
09.2018 - 04.2019
  • Generate self-business by creating a lead base to drive in shows, executing customer experience by building rapport with members and guests to make them feel welcomed and trusted, demonstrate an extensive knowledge in areas of both fitness and membership options, following the proper process to take a guest following company policies, assure daily quotas and metrics are being met, understanding developmental opportunities to expand knowledge of the business.

Assistant Coordinator

The Grand Finale
02.2017 - 08.2018
  • Interact with guests to go over planning their events to fit their expectations, ensuring all orders were placed and delivered on time, ensuring all guest questions and concerns were being properly addressed in a timely manner, reach out to vendors to coordinate scheduling events, ensuring follow up experience during the planning and execution of the events.

Education

Irving High School
Irving, TX
2018

Skills

    Bilingual - English & Spanish

Certification

Sales Manager of the year 2021

References

  • Jay Aguirre, 714.623.8780
  • Dustin Valdez, 424.777.5213
  • Geselle Greene, 714.474.1074

Timeline

General Manager

CycleBar
07.2023 - 12.2023

General Manager

Club Pilates
08.2022 - 07.2023

Sales & Service Manager

24 Hour Fitness, Fountain Valley SS
04.2019 - 08.2022

Sales Advisor

24 Hour Fitness, Santa Ana Edinger Super Sport
09.2018 - 04.2019

Sales Associate

Bath and Body Works, Fashion Island, Newport Beach
08.2018 - 12.2019

Assistant Coordinator

The Grand Finale
02.2017 - 08.2018

Irving High School

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