Summary
Overview
Work History
Education
Skills
Timeline
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Chris AARON

Summary

Qualified Advanced Technical Support Specialist with 7 years of helpdesk and customer service experience. Excellent reputation for resolving problems and improving customer satisfaction. Provides comprehensive first level tech support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

7
7
years of professional experience

Work History

Advanced Technical Support Specialist

TEKsystems
El Segundo, CA
08.2020 - 05.2022
  • Proves comprehensive technical remote support
  • Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Data Input Specialist

APOLLO MIS
White Plains, NY
01.2021 - 05.2021
  • Generate reporting structure via Tableau reporting system
  • Completed data entry tasks with accuracy and efficiency.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.

Help Desk Technician

Southern Connecticut State University
New Haven, CT
08.2016 - 03.2020
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Manage ticket/service requests while meeting or exceeding defined service level expectations.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.

Education

Bachelor of Science - MANAGEMENT

Southern Connecticut State University
New Haven, CT
05.2021

Skills

  • Help Desk Support
  • Incoming Call Management
  • File Management Software
  • Microsoft Windows and Office
  • Troubleshooting Network Issues
  • Software Evaluation
  • Application Installation
  • Remote Technical Assistance

Timeline

Data Input Specialist

APOLLO MIS
01.2021 - 05.2021

Advanced Technical Support Specialist

TEKsystems
08.2020 - 05.2022

Help Desk Technician

Southern Connecticut State University
08.2016 - 03.2020

Bachelor of Science - MANAGEMENT

Southern Connecticut State University

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Chris AARON