Chris Abbott
Denison,TX
Summary
Adept at technical troubleshooting and fostering customer support, I excel in roles demanding critical decision-making and effective team collaboration. At Knight Security Systems, I enhanced sales through expert pre-sales support and led training sessions, boosting team capabilities. My leadership in project management and service solutions development consistently delivers superior results, showcasing a blend of hard and soft skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Application Engineer
Knight Security Systems
2023.07 - Current
- Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
- Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
- Delivered comprehensive training sessions on new technologies, increasing team knowledge and capabilities.
- Worked with customers for needs analysis and to determine vendor costs.
Project Superintendent
FSG
2019.10 - 2023.07
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Conducted regular site inspections to assess progress, address issues, and maintain quality control throughout the project lifecycle.
- Worked with inspectors, workers and unions, to conduct weekly status updates.
- Monitored project milestones and adjusted scheduling to meet deadlines.
Application Engineer
Allied Universal Security Services
2018.03 - 2019.10
- Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
- Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
Service Manager
Securadyne Systems
2017.03 - 2018.03
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Lead Technician
Securadyne Systems
2013.05 - 2017.03
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Project Manager
SecureNet
2001.02 - 2013.05
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
No Degree - Criminal Justice
Texas State University
San Marcos, TXSkills
- Production Support
Solutions Development
- Technical Troubleshooting
- Customer Support
Certification
Genetec Certified
Milestone Certified
Avigilon Certified
Qognify Certified
Open Options Certified
C-Cure 9000 Certified
Brivo Certified
Timeline
Application Engineer
Knight Security Systems
2023.07 - Current
Project Superintendent
FSG
2019.10 - 2023.07
Application Engineer
Allied Universal Security Services
2018.03 - 2019.10
Service Manager
Securadyne Systems
2017.03 - 2018.03
Lead Technician
Securadyne Systems
2013.05 - 2017.03
Project Manager
SecureNet
2001.02 - 2013.05
No Degree - Criminal Justice
Texas State University
Genetec Certified
Milestone Certified
Avigilon Certified
Qognify Certified
Open Options Certified
C-Cure 9000 Certified
Brivo Certified
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