Chris A. Bentley
Post Falls,ID
Summary
Customer service professional with extensive experience in managing diverse teams and driving customer satisfaction. Proven ability to integrate technology solutions effectively and enhance operational efficiency. Adept at fostering relationships that promote collaboration and improve client engagement.
Overview
24
24
years of professional experience
Work History
AV Technician
CDA Smarthomes
Hayden, Idaho
02.2023 - Current
- Installed and configured audio-visual systems for residential smart home projects.
- Conducted troubleshooting for technical issues in AV equipment and systems.
- Collaborated with project teams to ensure seamless integration of technology solutions.
- Provided training to clients on the use of smart home technologies.
- Contributed to design and layout of AV systems in client spaces, enhancing functionality and user experience.
- Employed best practices and safety protocols during equipment installations.
- Led crew of audio-video installation team members and third-party subcontractors, ensuring project timelines and quality standards were met.
Electrician
Super D
Coeur d'Alene, Idaho
02.2021 - 02.2023
- Installed electrical systems in commercial and residential buildings to meet client specifications and enhance functionality.
- Maintained electrical equipment, improving performance and ensuring safety compliance.
- Collaborated with contractors to streamline planning and execution of electrical installations.
- Interpreted blueprints and technical diagrams for accurate wiring layouts.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Ensured that all work was completed in accordance with applicable codes.
Customer Service Management
Lowes Home Improvement
Mt. Vernon, USA
07.2002 - 08.2021
- Employed with Lowe's in multiple stores
- Maintained up-to-date knowledge of industry best practices related to customer service management strategies
- Adapted to changes in company goals to support profit objectives.
- Established clear communication channels between customers and internal teams using customer service management best practices.
- Provided training sessions on topics such as customer service and department organization
- Prepared reports for management detailing monthly activities related to customer service performance metrics
- Engaged customers through email and social media to gather feedback on products and services.
- Trained new staff on store policies, customer service excellence, and inventory management.
- Managed the day-to-day operations across multiple departments, including customer service, inventory management, and staff scheduling.
- Working closely with senior management to develop customer service standards that align with organizational goals.
- Implemented cleanliness and safety protocols in work areas to ensure compliance with health standards.
Ground Service Agent
Horizon Airlines
Boise, USA
01.2017 - 01.2018
- Ground Service Agent working in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safely.
- Marshals and pushes back aircraft.
- Load and offload luggage and cargo, transporting to various airport locations.
- Operated and drove various types of equipment, including belt-loaders, tugs, air-start units, bag carts, lavatory carts, and deice trucks, contributing to efficient ramp operations.
- Prepared weight and balance forms and ensured load integrity by accurately inputting commodity codes and weights into data entry system.
- Distributed paperwork to flight crews, including fuel slips, load plans, cargo manifests, and flight releases, ensuring timely and accurate communication.
Education
Graduate -
Mt. Vernon High School
Mt. Vernon, WASkills
- AV installation
- AV system maintenance
- Electrical systems knowledge
- Equipment setup
- Inventory management
- Client support
- Inventory audits
- Project coordination
- Technical collaboration
- Problem solving
- Multitasking
- Time management
- Client support
- Organizational skills
- Communication skills
- Inventory control
- Inventory audits
Volunteer Experience
Habitat for Humanity, Volunteer laborer, 01/01/02, 12/01/10
Timeline
AV Technician
CDA Smarthomes
02.2023 - Current
Electrician
Super D
02.2021 - 02.2023
Ground Service Agent
Horizon Airlines
01.2017 - 01.2018
Customer Service Management
Lowes Home Improvement
07.2002 - 08.2021
Graduate -
Mt. Vernon High School