Chris Acevedo
Orlando,FL
Summary
Experienced professional with expertise in sales, customer service, IT, and leadership. Dedicated to driving results and creating growth opportunities for team members. Passionate about advancing career and fostering development in others. Eager to contribute positively to a dynamic work environment focused on success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
AT&T
02.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectation
- Improved customer satisfaction by addressing and resolving complaints promptly while driving sales.
- Collaborated with the team to develop strategic plans for business growth and improvement. Such as creating events partnering with the community like chambers of commerce.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through different strategies and targeted promotions, as well as mid sale check ins, table touches, and helping with warm/cold calls.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- The store last year all year was on the bottom and now has been top 10 in the DOS for February and March. For April and May we have consistently been over 100% in overall attainment.
Retail Sales Consultant
AT&T
05.2021 - 02.2025
- Achieved #1 in store in February and consistently exceeds sales quota
- Assist reps in team sales to exceed overall store numbers
- Maintain product knowledge of AT&T’s products and promotions
- Prospects for new leads through networking and flyers
- Knowledge of back office tasks, trade ins, inventory, and transfers.
Sales Development Representative
T-Mobile
09.2020 - 05.2021
- Utilized multiple platforms and software to prospect enterprise
- Managed a team of 6 account executives
- Stayed on top of new product knowledge for account executive and prospecting business
- Provides qualified lead information to Account Executive to assist in account development/penetration efforts
- Worked closely with Inside Sales/Partner Business Manager teams to determine strategic approach
Sales Manager
AT&T
04.2019 - 09.2020
- Developed lower tier store to the number one store in the company within 2 months
- Drove cultural change in the store with the integration of Outbound Business Sales
- Helped new employees develop out different sale strategies to increase their individual sale in current and past store.
- Affectively reorganized merchandise to grow product sales
- Took initiative to assist other store managers with back office and training new employees in their store location
Education
Associate Arts -
Indian River State College
01.2010
High School Diploma - undefined
Lincoln Park Academy
01.2007
Skills
- Strategic leadership
- New hire integration
- Skill development training
- Salesforce platform expertise
- Experience with various OS platforms
- Proficient in technology
- Strategic decision-making
- Effective team leadership
- Effective time management
- Client engagement
- Sales strategy development
- Collaborative negotiation techniques
LANGUAGES
English
Spanish
Timeline
Assistant Manager
AT&T
02.2025 - Current
Retail Sales Consultant
AT&T
05.2021 - 02.2025
Sales Development Representative
T-Mobile
09.2020 - 05.2021
Sales Manager
AT&T
04.2019 - 09.2020
High School Diploma - undefined
Lincoln Park Academy
Associate Arts -
Indian River State College
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