Visionary leader known for delivering payroll automation and compliance initiatives. Demonstrated ability to enhance global payroll infrastructure and drive measurable improvements in operational performance and stakeholder satisfaction.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Director, Global Payroll & Ops Improvement
iiPay
Dallas, TX
11.2016 - 12.2025
Launched U.S. and Mexico in-house payroll operations by developing business cases, recruiting experts, and securing five enterprise anchor clients.
Orchestrated payroll engine deployments across eight markets, onboarding 16 clients and over 1,600 employees to strengthen global payroll infrastructure.
Directed portfolio of over 20 initiatives in payroll automation and compliance, providing insights to leadership through KPI dashboards.
Transformed vendor management operations by implementing enterprise SLAs, achieving 99.5% on-time delivery and resolving issues within 24 hours.
Rescued $2M EoR relationship by diagnosing failures, enhancing workflows, and improving performance from 87% to 99.8% in 60 days.
Navigated complex regulatory environments, establishing operational frameworks for platform scalability in compliance with GDPR and local regulations.
Architected SOX-compliant control framework across 40+ U.S. environments, achieving 100% clean audits and reducing compliance burden significantly.
Engineered an automated payroll document processing solution that eliminated over 95% of manual workload, increasing capacity and ensuring near-zero error rates.
Quality Assurance Manager
Panduit
Guadalajara, Mexico
01.2016 - 11.2016
Achieved ISO 9001 certification, implementing QMS across global operations supporting 1M monthly transactions.
Spearheaded ISO 9001-certified QMS for Global Business Service Center following promotion to Assistant Director.
Led QA team of 5 direct reports and 12 functional supervisors, driving over 50 Lean/Six Sigma projects.
Automated QA processes to establish segregation of duties, enhancing SOX compliance.
Developed Business Continuity Framework to mitigate operational risks and ensure uninterrupted service delivery.
Management Consultant
Panduit
Guadalajara, Mexico
08.2009 - 01.2016
Led global deployment of Robotic Process Automation (RPA) for Pricing Order Entry and Customer Service, increasing processing volume by 70%, accuracy by 64%, and reducing client response time by 40%, avoiding approximately 30 FTEs and saving $300K.
Developed live Tableau dashboard from Shared Services data to track cost per transaction, facilitating $3.2M expansion with over five new service lines and increasing Guadalajara occupancy by 300%.
Spearheaded Lean Office and RPA initiatives, automating over 500 U.S. commission transactions monthly, achieving 1,300% reduction in validation time and delivering $200K in annual operational savings.
Managed Lean Six Sigma program for 150+ employees, leading team of 10 to achieve $5.13M savings and 13% budget reduction through transaction analysis and FTE avoidance.
Implemented over 50 BI-driven KPIs across more than 15 sites globally, covering Pricing, AR/AP/GL, and Customer Service to measure response time, accuracy, and cost effectively.
Acted as Lead Auditor and Financial Analyst, ensuring ISO 9001 and Quality Management System compliance while overseeing cost analysis and financial performance metrics.
Established process documentation framework and training matrix, reducing learning curve to three months with visual aids for process identification.
Facilitated global rollout of performance tracking systems over two years, improving efficiency across all departments.
Education
Professional Certificate - Development of Management Competencies
Tecnologico De Monterrey
Mexico
01-2015
BBA - Finance
Universidad Panamericana
Mexico
12-2009
Skills
Payroll automation and software proficiency
Regulatory compliance and internal controls
Vendor management and stakeholder engagement
SOX controls and risk assessment
Global payroll infrastructure and operations
Project management and process improvement
Quality assurance and leadership development
Influencing skills and benefits administration
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
AI Generalist | Outskill | 2025
Timeline
Director, Global Payroll & Ops Improvement
iiPay
11.2016 - 12.2025
Quality Assurance Manager
Panduit
01.2016 - 11.2016
Management Consultant
Panduit
08.2009 - 01.2016
Professional Certificate - Development of Management Competencies
Director – Global Payroll Ops & Transition at Safeguard World Payroll Services Pvt. Ltd (Deel)Director – Global Payroll Ops & Transition at Safeguard World Payroll Services Pvt. Ltd (Deel)
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited