Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Christian Aceves

Jonesboro,AR

Summary

Visionary leader known for delivering payroll automation and compliance initiatives. Demonstrated ability to enhance global payroll infrastructure and drive measurable improvements in operational performance and stakeholder satisfaction.

Overview

16
16
years of professional experience
4
4
Certifications

Work History

Director, Global Payroll & Ops Improvement

iiPay
Dallas, TX
11.2016 - 12.2025
  • Launched U.S. and Mexico in-house payroll operations by developing business cases, recruiting experts, and securing five enterprise anchor clients.
  • Orchestrated payroll engine deployments across eight markets, onboarding 16 clients and over 1,600 employees to strengthen global payroll infrastructure.
  • Directed portfolio of over 20 initiatives in payroll automation and compliance, providing insights to leadership through KPI dashboards.
  • Transformed vendor management operations by implementing enterprise SLAs, achieving 99.5% on-time delivery and resolving issues within 24 hours.
  • Rescued $2M EoR relationship by diagnosing failures, enhancing workflows, and improving performance from 87% to 99.8% in 60 days.
  • Navigated complex regulatory environments, establishing operational frameworks for platform scalability in compliance with GDPR and local regulations.
  • Architected SOX-compliant control framework across 40+ U.S. environments, achieving 100% clean audits and reducing compliance burden significantly.
  • Engineered an automated payroll document processing solution that eliminated over 95% of manual workload, increasing capacity and ensuring near-zero error rates.

Quality Assurance Manager

Panduit
Guadalajara, Mexico
01.2016 - 11.2016
  • Achieved ISO 9001 certification, implementing QMS across global operations supporting 1M monthly transactions.
  • Spearheaded ISO 9001-certified QMS for Global Business Service Center following promotion to Assistant Director.
  • Led QA team of 5 direct reports and 12 functional supervisors, driving over 50 Lean/Six Sigma projects.
  • Automated QA processes to establish segregation of duties, enhancing SOX compliance.
  • Developed Business Continuity Framework to mitigate operational risks and ensure uninterrupted service delivery.

Management Consultant

Panduit
Guadalajara, Mexico
08.2009 - 01.2016
  • Led global deployment of Robotic Process Automation (RPA) for Pricing Order Entry and Customer Service, increasing processing volume by 70%, accuracy by 64%, and reducing client response time by 40%, avoiding approximately 30 FTEs and saving $300K.
  • Developed live Tableau dashboard from Shared Services data to track cost per transaction, facilitating $3.2M expansion with over five new service lines and increasing Guadalajara occupancy by 300%.
  • Spearheaded Lean Office and RPA initiatives, automating over 500 U.S. commission transactions monthly, achieving 1,300% reduction in validation time and delivering $200K in annual operational savings.
  • Managed Lean Six Sigma program for 150+ employees, leading team of 10 to achieve $5.13M savings and 13% budget reduction through transaction analysis and FTE avoidance.
  • Implemented over 50 BI-driven KPIs across more than 15 sites globally, covering Pricing, AR/AP/GL, and Customer Service to measure response time, accuracy, and cost effectively.
  • Acted as Lead Auditor and Financial Analyst, ensuring ISO 9001 and Quality Management System compliance while overseeing cost analysis and financial performance metrics.
  • Established process documentation framework and training matrix, reducing learning curve to three months with visual aids for process identification.
  • Facilitated global rollout of performance tracking systems over two years, improving efficiency across all departments.

Education

Professional Certificate - Development of Management Competencies

Tecnologico De Monterrey
Mexico
01-2015

BBA - Finance

Universidad Panamericana
Mexico
12-2009

Skills

  • Payroll automation and software proficiency
  • Regulatory compliance and internal controls
  • Vendor management and stakeholder engagement
  • SOX controls and risk assessment
  • Global payroll infrastructure and operations
  • Project management and process improvement
  • Quality assurance and leadership development
  • Influencing skills and benefits administration

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

AI Generalist | Outskill | 2025

Timeline

Director, Global Payroll & Ops Improvement

iiPay
11.2016 - 12.2025

Quality Assurance Manager

Panduit
01.2016 - 11.2016

Management Consultant

Panduit
08.2009 - 01.2016

Professional Certificate - Development of Management Competencies

Tecnologico De Monterrey

BBA - Finance

Universidad Panamericana
Christian Aceves