Chris Acklin
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
22
22
years of professional experience
Work History
Component Coordinator
PPG INDUSTRIES, INC
HUNTSVILLE, AL
09.2025 - Current
- Inventory & Material Management – Ensuring components (such as airplane glass parts) are received, stored, and issued correctly.
- Scheduled and coordinated with production teams to ensure timely availability of components for producing glass units each day.
- Documented and maintained accurate records of material usage, lot numbers, and regulatory requirements to support traceability in aerospace and automotive industries.
- Verified components against specifications to ensure compliance prior to use.
- Communication – Serving as a point of contact between the assembly department, edge build department and focus factory department to ensure smooth flow of materials
Autobody Shop Owner
Glasshouse Autobody
HUNTSVILLE, AL
06.2005 - 01.2026
- Managed daily operations of an autobody repair shop.
- Supervised and trained staff on repair techniques and customer service
- Developed relationships with suppliers for quality parts sourcing.
- Provided estimates for customers with collisions, standard paint jobs, custom paint jobs, and other miscellaneous needs that’s related to Autobody and paint.
- Over 5 years of experience with Mitchell and CCC estimating systems.
- 4 years of experience in training employees with Mitchell and CCC estimating systems
- Over 15 years of manual estimating.
- Over 20 years of all the skills required with being an Autobody finisher technician.
Manager
DIRECTV
HUNTSVILLE
06.2004 - 01.2025
- Coached customer service and retention representatives to enhance performance and engagement.
- Monitor call quality, customer satisfaction, and performance metrics.
- Resolved escalated customer issues, contributing to improved customer retention.
- Train new employees and provide ongoing development.
- Analyze reports and KPIs such as save rate, customer satisfaction, and call handling time.
- Ensure compliance with company policies and procedures.
- Create schedules and manage staffing levels to meet call volume demands.
- Fostered positive, customer-focused team environment to support service excellence.
- Manage time cards weekly for employees
- Over 20 years of experience with systems such as STMS, Microsoft 365, workday, Kronos, and CRM
Education
Lee High School
HUNTSVILLE, ALSkills
- Inventory management
- Quality assurance
- Repair estimating
- Parts ordering
- Customer service management
- Customer service trainer
- Autobody technician
- Autobody finisher
- Autobody trainer
Timeline
Component Coordinator
PPG INDUSTRIES, INC
09.2025 - Current
Autobody Shop Owner
Glasshouse Autobody
06.2005 - 01.2026
Manager
DIRECTV
06.2004 - 01.2025
Lee High School