Summary
Overview
Work History
Education
Skills
Timeline
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Chris Adam

Santa Barbara,CA

Summary

Dynamic Liquor Manager at Vons Grocery Store with a proven track record in merchandising strategies and exceptional customer service. Enhanced revenue through innovative marketing and optimized inventory management, while fostering strong vendor relationships. Skilled in upselling techniques and employee scheduling, consistently delivering memorable guest experiences and driving brand loyalty.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Skilled liquor management professional with proven track record in inventory control, vendor relations, and customer service. Strong focus on team collaboration, driving sales, and adapting to changing needs. Reliable in maintaining compliance with industry regulations and ensuring high standard of product quality and presentation. Proficient in staff training, financial management, and strategic planning to maximize profitability.

Overview

12
12
years of professional experience

Work History

Liquor Manager

Vons Grocery Store
08.2022 - 08.2024
  • Implemented successful marketing strategies to increase store revenue and attract new customers.
  • Optimized staffing schedules based on business needs while considering employee availability and preferences.
  • Streamlined inventory management processes for increased efficiency and reduced waste.
  • Developed strong relationships with vendors, ensuring timely deliveries and exclusive product access.
  • Managed daily operations including opening/closing procedures, cash handling, and overall store appearance.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Resolved customer issues promptly, fostering a positive shopping experience and building brand loyalty.
  • Conducted regular audits of stock levels, maintaining optimal inventory levels for efficient store operations.
  • Analyzed sales data to identify opportunities for improvement in pricing strategies or product offerings.
  • Improved customer satisfaction by providing knowledgeable recommendations and personalized service for liquor purchases.

Fine Dining Server/Day Manager

Monarch Beach Resort
02.2018 - 03.2022
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Managed sections for smooth flow of guests and orders.
  • Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
  • Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.

Lead Server

Morton's the Steakhouse
09.2012 - 02.2018
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.

Education

High School Diploma -

San Luis High School
San Luis Obispo, CA
06-1990

Skills

  • Merchandising strategies
  • Social media marketing
  • Brand awareness
  • Employee scheduling
  • Customer service experience
  • Customer engagement
  • Cross-selling techniques
  • Regulatory guidelines
  • Inventory management
  • Health and safety
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Safe food handling
  • High volume dining
  • Allergy awareness
  • Table setting knowledge
  • Food station setup
  • Wine service
  • Banquet coordination
  • Wine pairings
  • Food spoilage prevention
  • Multitasking and organization
  • Food safety
  • Shift management
  • Upselling techniques
  • Responsible beverage service
  • POS operation

Timeline

Liquor Manager

Vons Grocery Store
08.2022 - 08.2024

Fine Dining Server/Day Manager

Monarch Beach Resort
02.2018 - 03.2022

Lead Server

Morton's the Steakhouse
09.2012 - 02.2018

High School Diploma -

San Luis High School

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Chris Adam