Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chris adam

Santa Barbara,CA

Summary

Professional beverage industry leader with strong background in managing diverse teams and optimizing beverage services. Known for driving high standards and achieving significant improvements in operational efficiency. Reliable team player with skills in inventory management and customer service.

Overview

13
13
years of professional experience

Work History

Liquor Manager

Vons Grocery Store
06.2022 - 11.2024
  • Monitored industry trends to stay informed on emerging products and adjust purchasing decisions accordingly.
  • Trained new employees on company policies, liquor laws, and best practices to maintain a high level of staff competence.
  • Managed daily operations including opening/closing procedures, cash handling, and overall store appearance.
  • .Ensured the cleanliness of all areas within the liquor department by implementing routine cleaning schedules.
  • Maintained compliance with local regulations regarding alcohol sales, contributing to the store''s excellent reputation in the community.
  • Established a safe work environment by enforcing strict adherence to company safety policies and procedures.
  • Resolved customer issues promptly, fostering a positive shopping experience and building brand loyalty.
  • Developed strong relationships with vendors, ensuring timely deliveries and exclusive product access.
  • Implemented successful marketing strategies to increase store revenue and attract new customers.

Fine Dining Server/Day Shift Manager

Monarch Beach Resort
01.2018 - 2022
  • Recommended wine pairings for guests' meals, leading to increased wine sales and guest satisfaction.
  • Implemented feedback from guest surveys to refine service approaches, resulting in higher repeat visitation rates.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
  • Ensured accurate billing and efficient payment processing, maintaining restaurant's reputation for reliability.
  • Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
  • Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
  • Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
  • Handled guest complaints professionally, resulting in satisfied customers and repeat business.
  • Suggested wine pairings to go with specific menu items.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Adapted service approach to accommodate guests with dietary restrictions, ensuring positive dining experience for all.
  • Managed guest reservations and seating arrangements to optimize dining flow and minimize wait times.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.

Lead Server

Mortons the Steakhouser
03.2012 - 01.2018
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Cultivated warm relationships with regular customers.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.

Education

Lompoc High School
Lompoc, CA
06-1990

Skills

  • Store layout
  • Social media marketing
  • Merchandising strategies
  • Employee scheduling
  • Brand awareness
  • Cross-selling techniques
  • Promotions planning
  • Performance analysis
  • Customer service experience
  • Health and safety
  • Customer engagement
  • Menu development
  • Inventory management
  • Records management
  • Operations oversight
  • Cost control
  • Supply ordering
  • Marketing
  • Customer service background
  • Service staff support
  • Team recruitment and training
  • Budget prep
  • Teamwork
  • Safe food handling
  • Problem-solving
  • Time management
  • Excellent communication
  • Monitoring food preparation
  • Cash handling
  • Team leadership
  • Attention to detail
  • Self motivation
  • Food plating and presentation
  • Customer satisfaction
  • Team collaboration
  • Problem-solving aptitude
  • Operations management
  • Sales and marketing
  • Strategic planning
  • Team building
  • Staff supervision

Languages

English

Timeline

Liquor Manager

Vons Grocery Store
06.2022 - 11.2024

Fine Dining Server/Day Shift Manager

Monarch Beach Resort
01.2018 - 2022

Lead Server

Mortons the Steakhouser
03.2012 - 01.2018

Lompoc High School

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