Chris Adams
Pittsburgh,Pa
Summary
Business professional with strong expertise in supporting business operations and enhancing workflow efficiency. Recognized for exceptional teamwork and adaptability in dynamic environments. Known for excellent analytical skills and effective communication.
Overview
6
6
years of professional experience
Work History
Laborer
Natural Carbon Company
11.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Shift Leader
Highs Kitchen
08.2024 - 11.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed daily customer base of over 500 individuals.
Sales Representative
Power Home Remodeling
02.2024 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Exceeded weekly sales standard of 15 new leads.
Account Manager
Alta Promotions
01.2023 - 02.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Outperformed daily sales standard of seven hundred dollars in donations for the client.
Customer Experience Manager
Five Below
09.2022 - 01.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Assistant Store Manager
PetSmart
02.2022 - 09.2022
Merchandise Manager
PetSmart
10.2020 - 02.2022
- As the inventory leader I was in charge of load processing, sales floor presentation, pricing and in charge of doing monthly resets of sections in stores as well as other daily tasks
Associate Lead
PetSmart
03.2019 - 10.2020
- Began with company as a stocker and quickly made my way to associate lead with keys as an extra manager in this store was needed and I fit the mold
- As an associate lead I assisted in many areas of the store including petcare, register and processing shipments
Education
Associate's degree - Criminal Justice/Police Science
Middlesex Community College
Edison, NJ01.2017
Skills
- Customer Engagement
- Sales Process Optimization
- Versatile Availability
- Client Relationship Development
- Meticulous Attention
- Effective Time Allocation
- Adaptable to New Knowledge
- Comprehensive Planning Skills
- Quantitative Assessment
- Critical Analysis
- Operational Efficiency Management
Awards
Associate of the Month, Store manager, 06/21, Voted on by management team to be the associate of the month
Timeline
Laborer
Natural Carbon Company
11.2024 - Current
Shift Leader
Highs Kitchen
08.2024 - 11.2024
Sales Representative
Power Home Remodeling
02.2024 - 08.2024
Account Manager
Alta Promotions
01.2023 - 02.2024
Customer Experience Manager
Five Below
09.2022 - 01.2023
Assistant Store Manager
PetSmart
02.2022 - 09.2022
Merchandise Manager
PetSmart
10.2020 - 02.2022
Associate Lead
PetSmart
03.2019 - 10.2020
Associate's degree - Criminal Justice/Police Science
Middlesex Community College
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