Markala Mathis
Smyrna
Summary
Highly motivated and versatile nursing senior with a background in rehabilitation health sciences. I possess a keen interest in the neonatal intensive care unit but have experiences in labor, delivery and postpartum care. My goal is excellent patient focused care and will be tremendous addition to any health system.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Partner
Vanderbilt Medical Center
09.2023 - Current
- Enhanced patient comfort by providing personalized postpartum care and support throughout their stay.
- Provided postpartum education to new mothers on neonatal care, lactation support and pain management.
- Provided neonatal care by bathing, feeding, screening and documentation of vital signs on newborns.
- Monitored vital signs, provided consistent rounding and reported any abnormalities to medical staff for prompt attention and treatment.
- Provided emotional support to patients and families, fostering a positive environment during difficult times.
- Communicated with physicians and nurses on the plan of care of patients.
- Carried out clerical duties on the unit regarding patient care.
- Collaborated with interdisciplinary team members to develop comprehensive care plans tailored to individual patient needs.
Customer Sales and Service Expert
Electric Power Board Of Chattanooga
05.2022 - 12.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
- Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
Newborn Hearing Screener
Erlanger Health System
10.2021 - 06.2022
- Improved newborn hearing screening rates by implementing efficient testing procedures and proper documentation.
- Enhanced parent satisfaction through timely communication of test results and providing clear explanations of next steps.
- Maintained accurate records of all newborns screened, ensuring compliance with state regulations and hospital policies.
- Collaborated with audiologists for follow-up evaluations when necessary, ensuring optimal care for infants with potential hearing issues.
- Educated parents about the importance of early detection and intervention for hearing loss in infants, promoting a proactive approach to child development.
- Promoted a positive environment during screenings by demonstrating patience, empathy, and professionalism while interacting with infants and their families.
- Reduced false-positive rates by consistently calibrating equipment and staying up-to-date on best practices in newborn hearing screenings.
- Implemented quality control measures to ensure accuracy in test results, contributing to improved outcomes for infants diagnosed with hearing loss.
Rehabilitation Technician
Erlanger Health System
05.2021 - 03.2022
- Improved patient mobility by conducting personalized stretching and strengthening exercises.
- Assisted therapists in creating individualized treatment plans for better patient outcomes.
- Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Collaborated with multidisciplinary teams to develop comprehensive rehabilitation strategies for patients.
- Monitored patient progress and reported changes to therapists, aiding in optimal treatment adjustments.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
- Coordinated scheduling and documentation for multiple caseloads, streamlining administrative processes within the department.
Education
Bachelor of Science - Nursing
South College
Nashville05.2024
Bachelor of Science - Rehabilitation Science
East Tennessee State University
Johnson City, TN05.2021
Skills
- Neonatal Care
- Patient and family education
- Medical terminology knowledge
- Direct Patient Care
- HIPAA Compliance
- Infection Control
- Care Plan Adherence
- Microsoft Office Suite
Affiliations
- Chattanooga Black Nurses Association
- National Pan-Hellenic Council
- National Society of Leadership and Success
- Preview and Orientation Leader Organization
- Alpha Kappa Alpha Sorority Incorporated
- Order of Omega Honor Society
- Gamma Sigma Alpha National Academic Greek Honor Society
- Health Occupations Students of America
Certification
- BLS CPR, American Heart Association
- First aid, AED, American Heart Association
Languages
English
Native or Bilingual
Spanish
Elementary
References
Lisa Tramposh, NP
South College
Clinical Instructor
Ltramposh@south.edu
(916) 753-3571
Stephanie Murphy
East Tennessee State University
Academic Counselor
Murphys@etsu.edu
(423) 439-8556
Vonnie Stone, FNP
Erlanger Health System
Vonnie.stone@erlanger.org
(423) 838-3571
Ian Morrow
Erlanger Health Systems
Physical Therapy Assistant
Ian.morrow@erlanger.org
(423) 762-9355
Timeline
Care Partner
Vanderbilt Medical Center
09.2023 - Current
Customer Sales and Service Expert
Electric Power Board Of Chattanooga
05.2022 - 12.2022
Newborn Hearing Screener
Erlanger Health System
10.2021 - 06.2022
Rehabilitation Technician
Erlanger Health System
05.2021 - 03.2022
Bachelor of Science - Nursing
South College
Bachelor of Science - Rehabilitation Science
East Tennessee State University