Summary
Overview
Work History
Skills
Timeline
GeneralManager

Chris Allen

Ankeny,IA

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

22
22
years of professional experience

Work History

GENERAL MANAGER

Old Chicago
Ankeny, IA
10.2021 - Current
  • Ensure all staff complies with company policy, federal laws, state laws and local laws
  • Maintain food safety and food quality standards
  • Responsible for job recruiting, interviewing, hiring and training process
  • Able to motivate staff to perform to their maximum potential
  • Created social media presence to reach out to more potential customers
  • Increased lunchtime sales via expanding business hours and creatively drew in customers
  • Engaged in community opportunities
  • Lead weekly management meetings
  • Organize schedules on weekly basis and determine which team members are assigned to each shift
  • Keeping track of employees’ hours
  • Recording payroll data
  • Handle all weekly inventory within each area of business-food/alcohol/supplies
  • Ordering food, liquor, and other supplies while staying within budget limitations
  • Produce weekly/monthly reports detailing sales trends and forecasts
  • Ensuring all end-of-day cash-outs are correctly completed and ensure all deposits made in timely manner
  • Handled daily operations of Front of House and Back of House functions
  • Controlling operational costs and identifying ways to cut waste
  • Evaluate staff appraisals on a consistent basis
  • Able to reduce employee turnover rate through relationship building
  • Identify issues or potential issues within operations and problem solve quickly to resolve these concerns
  • Respond to guests' comments to strive for excellence and build up returning customer base
  • Consistently increase sales while meeting profit objectives
  • Able to reduce expenditures on equipment due to knowledge on fixing various apparatus within the business and also negotiating deals on equipment needed with various local vendors
  • Sales were averaging $16,000-$17,000 per week this time last year. Currently, have sales averaging $28,500 per week.
  • Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

GENERAL MANAGER

IHOP
West Des Moines
10.2016 - 10.2021
  • Responsible for hiring and training all employees
  • Scheduled and directed staff in daily work assignments and to maximize productivity
  • Maintained quality of day-to-day operations
  • Adapted to pandemic practices
  • Handled cash and deposits
  • Conducted and coordinated weekly manager meetings
  • Evaluated Profit and Loss to project budget
  • Promoted guest satisfaction to ensure repeat business
  • Administered invoices
  • Conducted monthly safety meetings
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Prepared annual budgets with controls to prevent overages

Assistant General Manager

Famous Dave’s BBQ
West Des Moines
12.2007 - 10.2016
  • Assisted in leading the operation of the business
  • Delegated responsibility for different areas to ensure goals are met
  • Developed a strong team in all areas of the business in order to ensure efficiency in all areas Built and maintained customer satisfaction
  • Handled the weekly inventory and scheduled deliveries
  • Set goals to establish a better business and therefore resulting in more profit
  • Conducted interviews to hire potential employees
  • Trained new employees, as well as cross-trained employees
  • Assisted in all areas of restaurant, kitchen and front of house when needed
  • Guided employees on their personal goals so that they could better themselves

Director of Operations

International House of Pancakes
Ankeny
08.2000 - 12.2007
  • Liable for the operations of three IHOP restaurants
  • Responsible for managing cash
  • Maintained quality of day-to-day operations
  • Coached and trained managers and employees
  • Evaluated Profit and Loss to project budget
  • Increased employee satisfaction while cutting staff turnover in half by developing staff recognition and accountability programs
  • Improved labor and food costs
  • Lead weekly management meetings
  • Reduced food costs after identifying and eliminating inventory issues, such as, excess ordering, poor storage and waste management
  • Ensured quality of service
  • Compiled inventory
  • Adept to communicate effectively with customers, staff and vendors
  • Responsible for guest satisfaction
  • Planned and managed remodeling projects that enhanced the appearance of the businesses to attract customers
  • Coordinate with management teams to develop strategic plans to increase production, productivity and customer service
  • We took possession of two restaurants that were averaging $16,000.00 per week
  • At the time of my departure, we were a little under $30,000.00 per week
  • The stores were cleaner, more profitable
  • My contribution was a success.

Skills

  • Originality and Creativity
  • Focus and Follow-Through
  • Sales Promotion
  • Supplier Monitoring
  • Problem Anticipation and Resolution
  • P&L Responsibility

Timeline

GENERAL MANAGER

Old Chicago
10.2021 - Current

GENERAL MANAGER

IHOP
10.2016 - 10.2021

Assistant General Manager

Famous Dave’s BBQ
12.2007 - 10.2016

Director of Operations

International House of Pancakes
08.2000 - 12.2007

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Chris Allen