Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Arkalis

Burlington,MA

Summary

As Service Team Manager at Compass Packaging Solutions I showed strong leadership and effective delegation skills. Achieved a significant reduction in employee turnover by implementing a positive work environment. Proven ability in team motivation and problem-solving, while maintaining high customer satisfaction through proactive service improvements and collaboration across departments.


Experienced with team leadership, ensuring great service delivery and customer satisfaction. Using strong interpersonal skills to build strong teams and streamline processes. Track record of implementing effective solutions to improve team performance and service outcomes.

Overview

15
15
years of professional experience

Work History

Service Team Manager

Compass Packaging Solutions
04.2016 - Current
  • Encouraged team members to provide meaningful service to customers and successfully complete all tasks.
  • Executed action plan to monitor development and progress of employees.
  • Closely supervised team to find needs and improve quality of services.
  • Created opportunities for team members develop leadership skills under program guidelines.
  • Boosted employee morale by maintaining professional relationships.
  • Reduced employee turnover by creating a positive work environment and addressing staff issues promptly.
  • Oversaw inventory management, ensuring appropriate stock levels were maintained to meet customer needs without excess waste.
  • Maintained a customer-focused approach by actively seeking feedback from clients to inform future service improvements.
  • Developed strong working relationships with team members to promote overall team performance.
  • Collaborated with other department teams to identify areas for improvement in the overall customer experience.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained staff on operating procedures and company services.

Care Provider

Home Instead Senior Care Home
06.2015 - 05.2016
  • Maintained clean personal areas and prepared healthy meals.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Reduced patient anxiety and stress through effective communication and active listening skills.
  • Provided end-of-life care for terminally ill patients, ensuring they received comfort during their final days.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned and cooked nutritious meals to meet specific dietary needs.
  • Assisted patients with self-administered medications.
  • Recognized and reported changes in patients' health status to case manager.
  • Recorded status and duties completed in logbooks for management.
  • Scheduled daily and weekly care hours for client caseload.

Commercial Cleaner

My Three Sons
01.2010 - 06.2015
  • Family owned company, worked for my father for years while in highschool at Shawsheen Tech.
  • Disinfected restrooms, kitchens and other common areas.
  • Maintained clean, neat, and professional entrances.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.

Education

High School Diploma -

Shawsheen Technical Vocational Regiona High School
Billerica Ma
06-2015

Skills

  • Effective delegation
  • Strong leadership
  • Teamwork and collaboration
  • Problem-solving
  • Team motivation
  • People management
  • Team building
  • Work Planning and Prioritization
  • Deadline management

Timeline

Service Team Manager

Compass Packaging Solutions
04.2016 - Current

Care Provider

Home Instead Senior Care Home
06.2015 - 05.2016

Commercial Cleaner

My Three Sons
01.2010 - 06.2015

High School Diploma -

Shawsheen Technical Vocational Regiona High School

Similar Profiles

CREATE PROFILE
Chris Arkalis