Summary
Overview
Work History
Education
Skills
Timeline
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Chris Armstrong

Chris Armstrong

Union City,TN

Summary

Results-driven Manager of Finance & Guest Service Systems experienced in a range of skills from traditional classroom-style teaching to complex database management. Escalated rapidly through current organization by optimizing a variety of roles and processes. Confident, driven, and dedicated to discovering the route of highest customer satisfaction.

Overview

9
9
years of professional experience

Work History

Manager of Finance & Guest Service Systems

Discovery Park Of America
01.2023 - Current
  • Collaborated closely with cross-functional teams to provide financial insights that informed decision-making on key strategic initiatives.
  • Developed effective financial strategies to support company growth objectives, aligning budgetary goals with long-term business plans.
  • Enhanced financial reporting quality with implementation of robust internal controls and standardized templates for accurate data presentation.
  • Streamlined financial processes by implementing efficient systems and procedures, resulting in improved accuracy and reduced time spent on manual tasks.

Technoloy Service Membership/Database Specialist

Discovery Park Of America
07.2020 - 01.2023
  • Contributed significantly to system architecture planning efforts by providing expertise in current trends within thefield of database technology.
  • Developed and updated databases to handle customer data.
  • Conducted routine audits of databases to ensure adherence to regulatory guidelines for sensitive information storage.
  • Ensured high availability of databases through regular monitoring, maintenance, and backup procedures.
  • Streamlined data processing tasks by automating report generation and data imports.
  • Provided ongoing support to users experiencing issues with databases or related applications, resolving problems quickly and efficiently.

Education Specialist

Discovery Park Of America
10.2019 - 08.2020
  • Provided individualized support for students with special needs, adapting instructional approaches to meet their unique learning requirements.
  • Created and streamlined the process for booking travel groups through Altru.
  • Developed and maintained a streamlined way to book groups through Microsoft Forms and Power Automate.
  • Developed curriculum materials that aligned with state standards, ensuring comprehensive coverage of required content.
  • Organized field trips and guest speakers to enrich learning experiences beyond the classroom setting.

Museum Docent

Discovery Park Of America
06.2015 - 10.2019
  • Served as a liaison between the museum and school groups, coordinating visits that aligned with curriculum objectives.
  • Collaborated with curators to develop accurate and compelling tour content for diverse audiences.
  • Trained new docents on best practices for delivering engaging tours while maintaining professionalism and enthusiasm.
  • Coordinated volunteer schedules and assignments, ensuring adequate coverage during peak hours.

Education

Bachelor of Arts - Psychology

University of Tennessee
Martin, TN
04.2017

Skills

  • Forecasting Accuracy
  • Cash Flow Management
  • Customer Satisfaction
  • Verbal and written communication
  • Continuous Improvement
  • Skilled in Blackbaud Softwares (Altru, Financial Edge, Altru Connect, BBMS)
  • Staff Training
  • Improvement Recommendations
  • 120 WPM Typing Speed

Timeline

Manager of Finance & Guest Service Systems

Discovery Park Of America
01.2023 - Current

Technoloy Service Membership/Database Specialist

Discovery Park Of America
07.2020 - 01.2023

Education Specialist

Discovery Park Of America
10.2019 - 08.2020

Museum Docent

Discovery Park Of America
06.2015 - 10.2019

Bachelor of Arts - Psychology

University of Tennessee

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Chris Armstrong