Chris Artzer
Topeka,KS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer / Guest relations is my greatest strength
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Operations
Mechtley Enterprises
11.2016 - 10.2025
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams in developing and implementing strategic initiatives.
- Oversaw budget management, ensuring optimal resource allocation and cost control.
- Mentored and trained junior staff, fostering a culture of continuous improvement and teamwork.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Director of Food and Beverage
The Topeka Country Club
05.2002 - 01.2015
- Directed food and beverage operations to enhance guest satisfaction and streamline service delivery.
- Developed and implemented strategic initiatives to optimize menu offerings and improve profitability.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste.
- Collaborated with culinary teams to design seasonal menus aligned with current trends and customer preferences.
- Established training programs for staff, focusing on service excellence and operational efficiency.
- Fostered relationships with vendors to negotiate favorable terms, enhancing quality while controlling costs.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
Education
High School Diploma -
Shawnee Heights High School
Tecumseh, KS05-1994
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Teamwork and collaboration
- Team leadership
- Staff training/development
- Staff management
- Customer service
- Customer service management
- Employee relations
- Customer relations
- Hiring and onboarding
- Relationship building
- Proficient in [software]
- Staff hiring
- Human resources
- Recruitment
- Delegating work
- Revenue forecasting
- Payroll administration and timekeeping
Certification
Serve Safe Manager Certificate
Timeline
Director of Operations
Mechtley Enterprises
11.2016 - 10.2025
Director of Food and Beverage
The Topeka Country Club
05.2002 - 01.2015
High School Diploma -
Shawnee Heights High School