Chris Ashley
Dayton,OH
Summary
An initiator who is flexible and willing to invest the time and effort to be successful and results oriented.
A quality decision maker who is a creative problem solver with excellent presentation, written and verbal communication skills.
A manager who is focused on overachieving goals, excelling with customer service, and creating lasting relationships with associates both internal and external to the organization.
A team player/leader with interpersonal skills who is a quick study with well developed organization and planning skills
Overview
11
11
years of professional experience
Work History
Software Group Specialist
The Reynolds And Reynolds Company
03.2017 - 06.2023
- Responded to customer inquiries and resolved complaints via phone and email to establish trust and increase dealership satisfaction.
- Utilized an online ticketing system to track customer issues, and prioritize urgent needs with Software Development.
- Troubleshot hardware, software and networking issues to identify and resolve customer problems.
- Provided feedback to Product Management on customer needs and issues for enhancements.
- Worked with sales representatives to identify areas of need, product placement, and new product implementation.
Passenger Service Agent
United Airlines
01.2016 - 03.2017
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Inside Sales Representative
Sales & Marketing Dynamics
02.2014 - 12.2015
- Answered customers' questions regarding products, prices, and availability.
- Helped train and educate clients on our products to be successful.
- Set up distributor accounts with manufacturers.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Customer Support Representative
Convergys
09.2012 - 12.2013
- Connected with customers to address questions and resolve issues via inbound phone support.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Education
Bachelor of Arts - Psychology
University of Kentucky
Lexington, KY12.2011
Skills
- Effective Communication
- Outstanding Active Listening Skills
- Customer Satisfaction
Timeline
Software Group Specialist
The Reynolds And Reynolds Company
03.2017 - 06.2023
Passenger Service Agent
United Airlines
01.2016 - 03.2017
Inside Sales Representative
Sales & Marketing Dynamics
02.2014 - 12.2015
Customer Support Representative
Convergys
09.2012 - 12.2013
Bachelor of Arts - Psychology
University of Kentucky
Similar Profiles
Allison BoswellAllison Boswell
Technical Support Representative at The Reynolds and Reynolds CompanyTechnical Support Representative at The Reynolds and Reynolds Company
Harmandeep KaurHarmandeep Kaur
Group Support Specialist at The Reynolds and Reynolds CompanyGroup Support Specialist at The Reynolds and Reynolds Company
Langlee HusseyLanglee Hussey
Associate at The Reynolds and Reynolds CompanyAssociate at The Reynolds and Reynolds Company
Matt PriorMatt Prior
Implementation General Contractor at Reynolds and Reynolds CompanyImplementation General Contractor at Reynolds and Reynolds Company
Marlo MontgomeryMarlo Montgomery
Branch Sales Manager at Florida TileBranch Sales Manager at Florida Tile