DOCUMENTARY FILMS
Chris Augustyn
Phoenix,AZ
Overview
14
14
years of professional experience
Work History
Office Manager
Schoenling Enterprises Corp DBA Window Glass Pros/Squeeky Kleen Windows
Phoenix, AZ
09.2010 - 01.2025
- Managed 25 employees
- Managed the day to day operations to include
- Answer phones & voicemail for Phoenix & Denver locations
- Respond to emails
- Process deposit payments and payments after installations
- Order glass and link job orders
- Follow up with our suppliers on glass orders that are past the expected eta
- Call customers to set install appointments
- Create schedule for installation
- Route crew according to schedule
- Check and maintain inventory
- Light collections on past due accounts, including collection letters
- Track employee hours and submit for payroll
- Maintain and order office supplies
- Assist walk-in customers
- Communication is a top priority between both staff and customers to keep customer service number one
- Successfully led a team to be productive and on time, while maintaining excellent customer satisfaction scores
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
- Bookkeeping
- Staff hiring
- Vendor engagement
- Billing
- Customer service
- Inventory control
- Scheduling and calendar management
- Credit and collections
- Operations management
- Business administration
- Clerical support
- Staff management
- Project management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Investigated, identified and reconciled account discrepancies totaling $1000s in company savings.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of customer interactions.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Healthcare benefitsPaid time offPaid sick leave401k matchInterests
SIGHT SEEING
WOOD WORKING
Software
ADOBE ACROBAT, READER, CREATIVE CLOUD
McAfee
SalesForce
Microsoft 365, Excel, Outlook, One Note, Teams & Word
Timeline
Office Manager
Schoenling Enterprises Corp DBA Window Glass Pros/Squeeky Kleen Windows
09.2010 - 01.2025
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