Chris Barton

• PM BBVA To PNC M&A 650 Branch Network Conversions, orchestrated with 3rd party vendors on estimates, and logistics
• Built networking assignments, Configurations and Routing for all Cisco Equipment, including 1100-6G and Vedge2k routers, 9200 and 9300 Cisco switches, Open Gear, Audio code, and AP510 Cisco Wi-Fi
• Collaborated with the Engineering team to create and manage the BOM
• Directed large-scale PNC branch conversions staging/deployment of Enterprise Cisco network equipment, including LAN, WIFI, Phone systems, and Circuits
• Optimized processes through the development of new techniques to assess data, close gaps, and resolve issues resulting in improvements in operations efficiencies
• Designed and implemented a New Kanban Project Management System: Leveraged Kanban and SharePoint to develop and launch a new project management system to deploy and manage all projects
• Service Now, SharePoint, Visio, Heavy Excel, VLOOKUP's, Inventory management, Defect Log, Waterfall, and Kanban
• Managed Site Survey project in 2024 for 1800 sites

• Projects included a scan gun replacement project and a Camera replacement for 1300 stores
• Directed the coordination of vendors and in-house crews for all installations
• Tracking of all equipment to and from stores
• Collaborate with vendors to solve coordination issues during the project
• Collaborated with internal technical team to solve issues with Scan guns not working on site
• Created a new installation procedure to reduce the amount of DOA scan guns during the installation
• Heavy Excel Waterfall

• Company Overview: USA - Contract
• Directed team operations that conducted installations of Stow-by-Light inventory rack systems for ten (10) Amazon Warehouse facilities
• Collaborate with vendors, associate project managers, and technical crew members to organize efficient site operations and achieve demanding schedule targets
• Applied strong leadership talents and critical thinking skills to maintain team efficiency and organize workflows to meet any daily demand
• Vendor Management solely Oversaw managing all onsite operations and installations
• USA - Contract

• Company Overview: Alpharetta, Georgia - Contract
• Call center project Site Conversion that covered: LAN networks, servers, workstations, WIFI Office 365, and Cisco phones as a key project leader
• Project Leadership, resource allocation, and budgeting
• Project Design and Ideation: Conceptualized and designed an entire project layout as a comprehensive leader; Directed all project resources, budgets, schedules, milestones, and tasks
• Designed Dell servers, office 365, and network project plans (Cisco)
• Alpharetta, Georgia - Contract

Successfully resolution of a critical issue within a significant multi-city (7 City Managers) government services contract in the Chicago area Taking control of the situation by assuming the role of IT Manager and rebuilding the customer relationshipIntroduced new processes that resolved scheduling challenges for over forty projects across seven cities in the Chicago area

• In addition, Directed day-to-day operations and IT services, overseeing a 15-member team across three states Oversaw providing IT services to government offices
• Prioritized user experience and continuous product improvement through in-depth data analysis
• Conducted team meetings to address complex project issues, assessed project progress, and produced valuable reports
• Subsequently, expanded the role to become VCIO, collaborating with city managers in three states: Georgia, South Carolina, and Illinois
• I also orchestrated closely with third-party vendors to ensure project completion and directed internal project budgets
• Projects under my supervision included database migrations, security enhancements, firewall and router installations, circuit deployments, workstation setups, IP phone and camera installations, fiber ring deployments, wireless microwave data point-to-point connections, and various internet projects
• Throughout these endeavors we consistently maintained contracted service level agreements (SLAs)

• Directed InterDev's operations of Corporate IT business contracts and services, which included: help desk operations, technical project management, and account development, including strategic planning and implementation, budgeting, resource allocation, and scheduling
• Drove operations and projects on time and under budget results through effective best practices and project management methods
• Resolved complex problems, directed internal Helpdesk operations, and led Service Delivery and T1/T2/T3 resources
• Oversaw Help-Desk operations as a transformative leader, including building and launching new processes and policies
• Organizational Transformation: Successfully solved problems and transformed organizational efficiency as a strategic innovator across multiple business functions
• I introduced new employee recognition programs, labor/management communication forums, and career-pathing opportunities that boosted staff retention, morale, and satisfaction
• New Process Development and Process Improvements: Established new processes as a leading operations management, including a renewed focus on relationship building with customers and employees
• Member of the internal Change Management Board
• ConnectWise software and administration, Cisco, Fortinet, Budgets, used Waterfall and Kanban

• Consult with Small businesses for design plans for new office technical designs
• Provide technical support for usability issues and critical site problems, as required
• Low voltage, Server, and Network installations

• Managed between 7-10 projects teams in a Agile environment, realizing success through application of SDLC Methodologies and exceptional leadership
• Ensured operational performance by leading an overseas team, as well as understanding and direct with customers on server, router, switch, SAN, LAN, AP/WIFI, and Software infrastructures to execute Server Performance Management strategies
• Onsite for site survey and configuration and go live events with customers
• Built configuration set and cut-over processes by managing installations and upgrades of call center software solutions for inbound/outbound calls and emails
• Additionally, collaborated with customers remotely and onsite throughout the build process

• Service delivery ownership for large-scale staging/deployment production with a run rate of 300+ Enterprise customers per month staging 1-7 physical servers (up to 12 VMs) per customer
• Managed infrastructure team, associated deployment projects, QA & point of contact for 20+ internal application teams
• Leveraged Agile, Scrum, Lean, and Kanban methods to continuously improve processes, team training, standardized processes/documentation, design solutions, and resolve technical issues