Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Osha certified with Osha 10 and 30 hour. Hazwoper 40 Twic certified.
Trained staff on proper handling of hazardous materials, resulting in reduced incidents and improved safety measures.
Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
Managed staff of 24 housekeepers over 3 areas .
Completed schedules, shift reports, and other business documentation.
Managed laundry sorting, washing, drying, and ironing.
Disposed of trash and recyclables each day to avoid waste buildup. Addressed customer feedback and complaints to maximize satisfaction.
Onboarding,Interviews, Drug testing, I9 . Maintained records and logs of work performed and materials and equipment used. Resolved issues between employees and customers using company policies.
Oversaw employee attendance record, handled payroll and ordered new materials for sites. Oversaw employee attendance record, handled payroll and ordered new materials for sites. Kept sites compliant with
OSHA, federal, state and local regulations to prevent unnecessary delays. Complied with safe operating practices and assessed operational procedures against best practices. Scheduled vendor and service companies for various types of operations.
Attended 2 on-site meetings with subcontractors and clients per month. Verified completed projects met approved time, quality and cost estimates.