Chris Bennett
Amarillo,TX
Summary
Dynamic Director of Customer Experience at Computer Services Inc, adept at strategic planning and operational efficiency. Spearheaded innovative technology solutions, enhancing client satisfaction and retention. Proven leader in cross-functional teamwork and staff development, fostering high-performing teams and a culture of continuous improvement. Expert in project management and budget optimization.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
26
26
years of professional experience
Work History
Director or Customer Experience
Computer Services Inc
05.2000 - Current
- Led strategic initiatives to enhance operational efficiency and streamline processes.
- Directed cross-functional teams to implement innovative technology solutions.
- Oversaw project management for deployments and upgrades.
- Fostered strong relationships with clients to ensure satisfaction and retention.
- Developed and executed comprehensive training programs for staff development.
- Analyzed market trends to inform strategic planning and decision-making.
- Managed budget allocations effectively to optimize resource utilization.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Amarillo High School
Amarillo, TXSkills
- Project management
- Operational efficiency
- Cross-functional leadership
- Team building
- Process improvement
- Mentorship and coaching
- Conflict resolution
- Customer service
- Team leadership
- Decision-making
- Goal setting
- Operations management
- Performance management
- Computer skills
- Managing operations and efficiency
- Attention to detail
Timeline
Director or Customer Experience
Computer Services Inc
05.2000 - Current
High School Diploma -
Amarillo High School