Summary
Overview
Work History
Education
Skills
Software
Hobbies
Timeline
Generic

Chris Bhalai

Client Services
Cary,United States

Summary

Resume Letter

For 16 years I have worked in the customer service industry, specializing in retail sales, SaaS, as well as Client Support. As of last summer, I made the decision to pivot to learn more about Cybersecurity because of the use of automation programs in my personal life. I became fully immersed in the world of Cybersecurity, leading me to complete the Google Cybersecurity Career Certification. Filling the void of uncertainty for potential clientele and probing with the right questions to find the best practical solutions quickly became the mentality I apply to every client or situation. Being conscious of company metrics also made me a results driven caliber employee. I've been consistently able to overcome various obstacles and challenges and prove myself a reliable resource for both my leadership teams and my peers. Throughout my time Customer Support, I have learned the use of Business Acumen, Strategic Ability, Interpersonal savvy, and self development to execute my role successfully and support my team. At this point in my life, I want to take my talents and abilities to a company that will value the positive impact I will bring to their organization, as well as the chance to visually show my years of experiences. I have experienced a fast paced lifestyle that comes with any modern day business. I believe my experience and willingness to learn will prove me to be an invaluable asset to the long term retention of your clients. I look forward to opening a dialogue with you about this opportunity and thank you in advance for your time and consideration.

Overview

7
7
years of professional experience

Work History

Reservations Admin

McMorrow Hospitality Group
08.2023 - 07.2024
  • Consistently met or exceeded performance metrics for call handling, reservation accuracy and upselling.
  • Actively participated in staff meetings and training sessions to stay current on industry trends and best practices.
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.

Customer Success Manager

Brightly Software
06.2022 - 03.2023
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
  • Organized and led quarterly business reviews with top clients, showcasing product value and discussing future opportunities.
  • Analyzed customer usage data to identify trends and opportunities for upselling and cross-selling, driving revenue growth.
  • Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.
  • Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.

Onboarding Specialist

Qlik Technologies Inc.
01.2021 - 03.2022
  • Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
  • Streamlined onboarding documentation process, ensuring all legal and regulatory compliance was met with efficiency.
  • Monitored and reported on effectiveness of onboarding programs, using data to drive decisions and improvements.
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.

Production Zone Specialist

Apple
04.2017 - 11.2020
  • Curated Apple's products and services with 3rd party compliments to give each individual their own unique solution
  • Supported managing and directing the sales floor to facilitate a stress and worry free customer environment, establishing strong delegation skills without being abrasive and overbearing
  • Visually merchandised store planogram amendments to upkeep company standards
  • supported all areas of business including the Genius Bar and Inventory Ops when resources were low

Education

No Degree - Business Administration And Management

North Carolina State University
Raleigh, NC

Cybersecurity Certification - Cyber Operations And Warfare

Google Professional Certification
Remote
06.2023

Skills

Accuracy and Precision

Industry Awareness

CRM/SF software knowledge

Issue Resolution

Software

SalesForce

Totango

MS Teams

Churnzero

Qlik

Hobbies

  • Avid sneaker enthusiasts
  • Purchase automation software user

Timeline

Reservations Admin

McMorrow Hospitality Group
08.2023 - 07.2024

Customer Success Manager

Brightly Software
06.2022 - 03.2023

Onboarding Specialist

Qlik Technologies Inc.
01.2021 - 03.2022

Production Zone Specialist

Apple
04.2017 - 11.2020

No Degree - Business Administration And Management

North Carolina State University

Cybersecurity Certification - Cyber Operations And Warfare

Google Professional Certification
Chris BhalaiClient Services