Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Biberston

Port Huron

Summary

Dynamic customer service professional with extensive experience at Planet Fitness, excelling in relationship building and dispute resolution. Proven track record in enhancing customer satisfaction through effective complaint handling and transaction processing. Adept at fostering teamwork and collaboration, ensuring seamless operations while maintaining a welcoming environment for all members.

Overview

3
3
years of professional experience

Work History

Member Service Representative

Planet Fitness
04.2025 - 09.2025
  • Assisted members with account inquiries, ensuring prompt and accurate resolution of issues.
  • Provided exceptional customer service, fostering positive relationships with gym members.
  • Facilitated onboarding process for new members, enhancing their initial experience at the facility.
  • Managed membership renewals and upgrades, maintaining accurate member records in the system.
  • Educated members on gym policies and procedures, promoting a safe workout environment.
  • Collaborated with team members to maintain cleanliness and organization of facility areas.
  • Handled billing inquiries efficiently, resolving discrepancies while maintaining member satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Collaborated with team members to ensure seamless operations during peak hours or staff shortages.

Sales Associate

Kohls
03.2024 - 05.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained merchandise displays, ensuring products were organized and visually appealing.
  • Processed transactions accurately and efficiently, contributing to a seamless checkout experience.
  • Collaborated with team members to restock shelves and manage inventory levels effectively.
  • Engaged with customers to build rapport, fostering loyalty and repeat business.
  • Conducted product demonstrations, educating customers on features and benefits of items.
  • Resolved customer complaints promptly, improving satisfaction and store reputation.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Spirit Halloween LLC
10.2022 - 11.2024
  • Assisted members with account inquiries, ensuring prompt and accurate resolution of issues.
  • Provided exceptional customer service, fostering positive relationships with gym members.
  • Facilitated onboarding process for new members, enhancing their initial experience at the facility.
  • Managed membership renewals and upgrades, maintaining accurate member records in the system.
  • Educated members on gym policies and procedures, promoting a safe workout environment.
  • Collaborated with team members to maintain cleanliness and organization of facility areas.
  • Handled billing inquiries efficiently, resolving discrepancies while maintaining member satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Collaborated with team members to ensure seamless operations during peak hours or staff shortages.

Seasonal Worker

Barnes & Noble
11.2024 - 01.2025
  • Assisted customers in locating books and merchandise, enhancing overall shopping experience.
  • Maintained cleanliness and organization of sales floor and inventory areas to optimize customer flow.
  • Processed cash transactions accurately, ensuring efficient checkout operations during peak periods.
  • Stocked shelves with new arrivals and promotional items, contributing to a visually appealing store layout.
  • Collaborated with team members to execute merchandising strategies and promotional displays effectively.
  • Engaged with customers to provide recommendations and foster a welcoming atmosphere in-store.
  • Adapted quickly to changing priorities and tasks during high-volume seasons, demonstrating flexibility in a dynamic environment.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.

Sales Associate

Spencer's Gifts
03.2023 - 04.2024
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained organized merchandise displays, ensuring compliance with visual standards and seasonal promotions.
  • Processed transactions accurately using point-of-sale systems, minimizing errors during high-volume periods.
  • Collaborated with team members to restock shelves and maintain inventory levels throughout the store.
  • Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Port Huron Northern High School
Port Huron, MI
06.2024

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Call center experience
  • Transaction processing
  • Dispute resolution
  • Escalation handling
  • Product recommendations
  • Complaint handling
  • Sales strategy
  • Service upselling
  • Product sales
  • Payment processing
  • Point-of-sale system
  • Teamwork and collaboration

Timeline

Member Service Representative

Planet Fitness
04.2025 - 09.2025

Seasonal Worker

Barnes & Noble
11.2024 - 01.2025

Sales Associate

Kohls
03.2024 - 05.2025

Sales Associate

Spencer's Gifts
03.2023 - 04.2024

Sales Associate

Spirit Halloween LLC
10.2022 - 11.2024

Port Huron Northern High School

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