Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Chris Biege

Wesley Chapel

Summary

Dynamic sales agent and customer support leader with a proven track record at USAA & Whirlpool, excelling in performance tracking and staff training. Adept at implementing CRM systems and driving team motivation, I enhance client satisfaction and retention through strategic planning and relationship management, consistently achieving targets and optimizing sales operational efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales and Service Representative

USAA
10.2016 - Current
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Processed transactions accurately using point-of-sale systems to ensure seamless operations.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Cross-trained and provided backup support for organizational leadership.
  • Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.

Manager, Sales and Customer Support

Whirlpool
08.2009 - 10.2016
  • Led sales and customer support teams to enhance client satisfaction and retention.
  • Developed training programs for staff to improve product knowledge and service efficiency.
  • Implemented process improvements that streamlined operations and reduced response times.
  • Analyzed customer feedback to identify trends and inform strategic decision-making.
  • Managed performance metrics, ensuring targets were consistently met or exceeded by the team.
  • Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
  • Oversaw implementation of CRM systems for improved tracking of customer interactions and sales processes.

Technical Lead

Polaroid
09.2005 - 08.2009
  • Led cross-functional teams to develop and implement technical solutions aligning with business objectives.
  • Streamlined project workflows, enhancing team efficiency and reducing delivery times.
  • Facilitated knowledge-sharing sessions to promote continuous learning and professional growth among staff.
  • Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
  • Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.

Education

Bachelor of Arts - Business Management

Pasco Hernando State College
Wesley Chapel, FL
07-2025

Skills

  • CRM software proficiency
  • Goal oriented
  • Performance tracking
  • Staff training
  • Interpersonal communication skills
  • Relationship building
  • Product and service sales
  • Relationship management
  • Conflict resolution
  • Motivating teams
  • Strategic planning
  • Expense control

Certification

  • 20-44 Personal Lines Insurance License - 10/2016
  • Underwater Scuba diving Certification, YMCA - 2001

Languages

English
Native or Bilingual
Chinese (Mandarin)
Elementary

Interests

  • Gym Workouts
  • Martial Arts
  • Kayaking
  • Adventure Travel

Timeline

Sales and Service Representative

USAA
10.2016 - Current

Manager, Sales and Customer Support

Whirlpool
08.2009 - 10.2016

Technical Lead

Polaroid
09.2005 - 08.2009

Bachelor of Arts - Business Management

Pasco Hernando State College

Similar Profiles

CREATE PROFILE