Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Core Competencies
Work Availability
Software
Languages
Interests
Timeline
Open To Work
Hi, I’m

Chris Bossom

Customer Success Manager
Denver,CO

Work Preference

Work Type

Full TimeGig WorkPart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programs4-day work week

Summary

Customer Success Manager with 7+ years of experience managing high-volume client portfolios and driving measurable success metrics. Proven track record of reducing churn by 80% and maintaining 98% account satisfaction across 650+ clients within a subscription-based SaaS model. Highly adept in full customer lifecycle management, cross-functional collaboration, and leveraging data platforms (Salesforce, HubSpot) to build scalable adoption, utilization, and retention strategies. Committed to combining technical insight with authentic client relationship building to elevate customer experience and drive strategic growth.

Overview

17
years of professional experience

Work History

Working Against Gravity

Customer Success Manager / Team Lead
11.2016 - 01.2025

Job overview

  • Provided high-touch customer lifecycle management; proactively engaged clients to ensure value realization and successful long-term partnership.
  • Developed and delivered scalable client onboarding and product education resources (20+ hours of video/content), improving new client product adoption and Time-to-Value (TTV) by 35%.
  • Conducted regular communication audits and mentorship for the team, serving as a Subject Matter Expert to resolve complex client escalations and improve overall engagement quality.
  • Identified expansion opportunities within the client base by showcasing product impact and contributing to growth within the business unit.

KEYLOK / Altitude Digital

Salesforce Administrator
11.2007 - 05.2016

Job overview

  • Managed and optimized the CRM (Salesforce) platform for 40 users, ensuring 99.9% system uptime and supporting critical business functions across Sales and Customer Success.
  • Led the cleanup and optimization of sales and customer health reports/dashboards, providing leadership with improved data visibility and integrity for forecasting and risk identification.
  • Collaborated directly with sales and marketing teams to integrate workflows and improve lead and account tracking accuracy, facilitating smoother internal handoffs.
  • Designed and delivered user training programs that significantly increased cross-functional platform adoption across the organization.

Education

Salesforce Administrator Certification
11.2010

University Overview

currently enrolled in re-certification

Miller Heiman Conceptual Sales Training
07.2009

University Overview

Skills

  • Conflict Resolution
  • Critical Thinker
  • Cross-Functional Communication
  • Customer Lifecycle Management
  • Data Analysis
  • Detail Oriented
  • Empathy
  • Enterprise Accounts
  • Highly Adaptable
  • KPI Tracking
  • Onboarding
  • Problem Solver
  • Process Optimization
  • Salesforce experience
  • Strategic Planning
  • Technical Integration
  • Time Management
  • Training & Mentorship
  • Upselling/Expansion Identification
  • Value Delivery
  • Voice of Customer
  • Asana
  • Google Workspace
  • HubSpot
  • MailChimp
  • Microsoft Office Suite
  • Salesforce (Admin)
  • Seismic
  • Slack
  • Squarespace
  • Vimeo
  • WordPress
  • YouTube
  • Zoom

Websites

Core Competencies

Core Competencies
Conflict Resolution, Critical Thinker, Cross-Functional Communication, Customer Lifecycle Management, Data Analysis, Detail Oriented, Empathy, Enterprise Accounts, Highly Adaptable, KPI Tracking, Onboarding, Problem Solver, Process Optimization, Salesforce experience, Strategic Planning, Technical Integration, Time Management, Training & Mentorship, Upselling/Expansion Identification, Value Delivery, Voice of Customer, Asana, Google Workspace, HubSpot, MailChimp, Microsoft Office Suite, Salesforce (Admin), Seismic, Slack, Squarespace, Vimeo, WordPress, YouTube, Zoom
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Salesforce

Seismic

HubSpot

Google Workspace

Microsoft Office Suite

Asana

MailChimp

Slack

Squarespace

WordPress

Languages

English
Full Professional

Interests

Weightlifting

Hiking

Cycling

Playing Guitar

Traveling

Acting & Modeling

Reading

Timeline

Customer Success Manager / Team Lead
Working Against Gravity
11.2016 - 01.2025
Salesforce Administrator
KEYLOK / Altitude Digital
11.2007 - 05.2016
Salesforce Administrator Certification
Miller Heiman Conceptual Sales Training
Chris BossomCustomer Success Manager