Chris Bouyea
Peru,NY
Summary
Results-driven Assistant Store Manager with expertise in visual merchandising, sales analysis, and team leadership. Committed to enhancing customer experience and optimizing operations through effective training and conflict resolution.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Lowe's
Plattsburgh, New York
04.2012 - 11.2025
- Executed visual merchandising strategies to enhance store appearance and drive customer engagement.
- Analyzed sales performance data to identify trends and recommend actionable strategies for improvement.
- Monitored store performance metrics to evaluate employee contributions and optimize workflow efficiency.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Evaluated customer feedback to identify areas for service improvement and enhance the overall experience.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Department Supervisor
Lowe's
Plattsburgh, New York
02.2009 - 04.2012
- Trained employees on new processes or procedures as needed.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted performance reviews for staff members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Night Stocker
Lowe's
Plattsburgh, New York
02.2006 - 02.2009
- Executed stock replenishment processes to ensure product availability on sales floor.
- Operated equipment safely to facilitate efficient product movement.
- Maintained safety compliance standards throughout the stocking process.
- Assisted in maintaining cleanliness and organization of stock areas.
- Trained new staff on proper stocking procedures and safety protocols.
Education
High School Diploma -
Seton High
Plattsburgh, NY07-2000
Skills
- Visual merchandising
- Sales performance analysis
- Inventory management
- Staff scheduling
- Cash handling
- Team leadership
- Conflict resolution
- Employee training
- Retail operations
- Operations oversight
- Hiring and training
- Customer experience
Timeline
Assistant Store Manager
Lowe's
04.2012 - 11.2025
Department Supervisor
Lowe's
02.2009 - 04.2012
Night Stocker
Lowe's
02.2006 - 02.2009
High School Diploma -
Seton High