Chris Boyd
Summary
Accomplished Assistant Store Manager at Walmart, adept in team collaboration and maintaining workplace safety, significantly raised customer satisfaction rates. Leveraged problem-solving and time management skills to streamline operations and enhance employee performance, achieving notable sales growth. Excelled in creating a positive, efficient work environment, demonstrating a strong blend of leadership and operational expertise.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Warehouse Assistant
Turtleson LLC
Bristol, TN
09.2021 - Current
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
CAP 2 Supervisor
Walmart
Bristol, TN
12.2020 - 09.2022
- Boosted sales through effective merchandising, strategic product placement, and compelling in-store displays.
- Maintained accurate financial records within the department by reconciling daily sales, monitoring budgets, and allocating resources effectively.
- Promoted a culture of inclusivity and diversity within the team by embracing unique perspectives and fostering open communication channels among employees.
- Exceeded departmental goals by motivating employees to meet or surpass individual performance targets consistently.
Assistant Store Manager
Walmart
Marion, VA Bristol Va Lebanon Va
03.2003 - 12.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Department Manager
Walmart
Lebanon Va
04.2002 - 03.2003
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Overnight Supervisor
Walmart
Bluefield, VA
06.2001 - 04.2002
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
Assistant Store Manager
Magic Mart Department Store
Grundy, VA
07.1988 - 05.2001
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Associates Degree - Business Management
Southwest Virginia Community College
Richlands, VA07-1988
Skills
- Time management
- Attention to detail
- Customer service
- Team collaboration
- Maintaining workplace safety
- Problem-solving
- Picking and processing
- Loading and unloading
Accomplishments
Very adverse in Human Resources. Interviewing. Coaching for improvement. Invested in helping and developing people. Accountability for self and others. Adapts well to changes. Welcomes changes.
Asset protection above and beyond knowledge
Certification
- Forklift Safety and Inspector Certification - Occupational Safety & Health Administration (OSHA).
- ServSafe Food Handler's Certification
Timeline
Warehouse Assistant
Turtleson LLC
09.2021 - Current
CAP 2 Supervisor
Walmart
12.2020 - 09.2022
Assistant Store Manager
Walmart
03.2003 - 12.2020
Department Manager
Walmart
04.2002 - 03.2003
Overnight Supervisor
Walmart
06.2001 - 04.2002
Assistant Store Manager
Magic Mart Department Store
07.1988 - 05.2001
Associates Degree - Business Management
Southwest Virginia Community College