Chris Bradshaw
Hillsboro
Overview
34
34
years of professional experience
Work History
V.P of Operations
Carr Automotive
BEAVERTON
01.2014 - Current
- Fostered a culture of continuous improvement through employee engagement initiatives.
- Ensured compliance with industry regulations and quality assurance standards.
- Supervised daily operations of multi-million dollar divisional operation.
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Fostered and built a culture of excellence
- Mentored and continued to grow the next generation
- Grew business on a monthly basis
Service Director
Carr Automotive
Beaverton
01.1998 - Current
- Directed service operations to enhance customer satisfaction at Carr Automotive.
- Managed staff training programs to improve service quality and efficiency.
- Oversaw daily service activities ensuring compliance with company standards.
- Implemented new service protocols to streamline workflow and reduce turnaround time.
- Analyzed service data to identify areas for improvement and implement solutions.
- Collaborated with other departments within the organization such as marketing, sales, finance, IT, to ensure smooth functioning of operations across different teams.
Service Manager
Carr Automotive
Beaverton
01.1995 - 01.1998
- Managed daily operations of service department for automotive repairs.
- Trained and supervised service team on best practices and procedures.
- Implemented quality control measures to ensure service excellence.
- Resolved customer complaints efficiently, maintaining positive relationships.
- Conducted regular performance evaluations for team members to support growth.
Service Advisor
Carr Automotive
Beaverton
06.1993 - 01.1995
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Coordinated service appointments and managed daily schedules for technicians.
- Communicated effectively with customers about vehicle service progress and updates.
- Processed customer transactions and maintained accurate service records efficiently.
Accessories Manager
Carr automotive
Beaverton
01.1992 - 06.1993
- Collaborated with sales teams to optimize product displays and promotions.
- Trained staff on product features and customer service techniques.
- Consistently exceeded quotas by pursuing and closing sales.
Customer Satisfaction Manager
Carr Automotive
Beaverton
01.1992 - 06.1993
- Developed training programs for staff on customer service best practices.
- Managed customer feedback collection through surveys and direct communication.
- Collaborated with departments to address customer concerns effectively.
Education
Associates - PSYCHOLOGY
Portland Community College
Portland, Oregon, OR01-1992
Skills
- Operations management
- Cost reduction
- Quality assurance
- Employee engagement
- Regulatory compliance
- Customer relationship management
Timeline
V.P of Operations
Carr Automotive
01.2014 - Current
Service Director
Carr Automotive
01.1998 - Current
Service Manager
Carr Automotive
01.1995 - 01.1998
Service Advisor
Carr Automotive
06.1993 - 01.1995
Accessories Manager
Carr automotive
01.1992 - 06.1993
Customer Satisfaction Manager
Carr Automotive
01.1992 - 06.1993
Associates - PSYCHOLOGY
Portland Community College