Christopher Brennan
PHILADELPHIA,PA
Summary
Detail-oriented Delivery Coordinator skilled at scheduling deliveries and communicating with drivers, customers and dispatch to maintain up-to-date knowledge of merchandise locations and progress. Proficient in applicable regulations and providing subject matter expertise on delivery operations. Over 1 year of experience devising most effective routes to amplify efforts.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Delivery Coordinator
Lowe's
PHILADELPHIA, United States
01.2022 - Current
- Worked with vendors to schedule more than 40 daily pickups and 400 weekly deliveries.
- Inspected merchandise for damage and accuracy against order documents.
- Consulted with customers about delivery and order preparation requests.
- Managed, transmitted and filed delivery paperwork.
- Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
- Scheduled deliveries, monitored progress and communicated updates to customers.
Plubing CSA
Lowe's
PHILADELPHIA, PA
02.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Lumber CSA
Lowe's
PHILADELPHIA, PA
03.2019 - 02.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Assistant Store Manager
Family Dollar
PHILADELPHIA, PA
02.2017 - 02.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Laborer
Klean Source
PHILADELPHIA, PA
02.2009 - 02.2017
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Organized materials, tools and equipment to supply team members.
- Read and understood orders to accurately measure, cut and lay out needed materials.
- Operated equipment such as fork trucks and skidders.
Stock Room Lead
Steve And Barry's
PHILADELPHIA, PA
02.2007 - 02.2009
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Distributed items orders via store's website.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
Shift Manager
McDonald's Restaurant
PHILADELPHIA, PA
01.2003 - 01.2007
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Unit Manager
Johnny Rockets Restaurant
PHILADELPHIA, PA
04.2002 - 01.2007
- Assisted in development and implementation of policies, procedures and regulations for unit operations.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Met with nursing staff and support personnel to plan services, programs and activities.
Education
High School Diploma -
Northeast Catholic High School
Philadelphia, PA06.1994
Skills
- Quality Assurance
- Goal Setting
- Sales Promotion
- Records Organization and Management
- Budget Control
- Motivated Team Player
- Customer Relationships
- Quality and Defect Control
- Product Tagging and Categorization
- Inventory controls
- Accurate money handling
- Team Building
- Schedule Management
- Training and mentoring
- Staff Management
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Delivery Coordinator
Lowe's
01.2022 - Current
Plubing CSA
Lowe's
02.2021 - 12.2021
Lumber CSA
Lowe's
03.2019 - 02.2021
Assistant Store Manager
Family Dollar
02.2017 - 02.2019
Laborer
Klean Source
02.2009 - 02.2017
Stock Room Lead
Steve And Barry's
02.2007 - 02.2009
Shift Manager
McDonald's Restaurant
01.2003 - 01.2007
Unit Manager
Johnny Rockets Restaurant
04.2002 - 01.2007
High School Diploma -
Northeast Catholic High School