Chris Broom
Joshua
Summary
Results-driven Operations Manager with extensive experience at JCPENNEY, recognized for implementing process improvements that significantly boost operational efficiency and financial performance. Skilled in Lean methodology and team building, leading to enhanced productivity and superior service delivery. Proven ability to foster effective communication across all levels of the organization.
Overview
23
23
years of professional experience
Work History
Operations Manager
JCPENNEY
Cedar Hill
05.2016 - 12.2024
- Oversaw daily operations to ensure meeting or exceeding monthly budget goals (CPH and CPU).
- Guided department associates and supervisors by developing a shared vision, direction, and strategic understanding.
- Guided team activities and processes to align with Customer First Service strategy.
- Oversaw complex processes and procedures to ensure operational efficiency.
- Observed and reviewed associate and supervisor performance.
- Facilitated seamless communication across departments to uphold consistency in business workflows.
- Coordinated with managers of all levels to achieve the goals and objectives of the unit and other parts of the supply chain (Home Office, RLCs, and SSCs).
Operational Excellence Sr. Specialist
JCPENNEY
Cedar Hill
03.2015 - 04.2016
- Oversaw the integration of process improvement suggestions from associates and supervisors.
- Supported local supervisors, leads, and associates in deploying Lean Tools for daily work management and project tasks.
- Formed and led the Project Review Board core team.
- Collaborated with the Health & Safety Leader on all project work.
- Deliver essential OpEx courses, encompassing Yellow Belt development for leaders.
- Guided operational teams to maintain process enhancements, ensuring consideration of financial and service implications (PDCA).
- Certified Green Belt in 2016.
Area Manager (Outbound)
JCPENNEY
Cedar Hill
01.2007 - 02.2015
- Consistently meet or exceed established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.
- Utilized diverse methods to motivate associates through clear communication of business objectives.
- Ensured adherence to JCPenney's policies and procedures, and code of conduct requirements.
- Actively walk the floor to provide real-time coaching.
- Conducted coaching sessions to enhance direct reports' skills and performance.
Operational Supervisor (Multiple Areas)
JCPENNEY
Cedar Hill
06.2002 - 12.2006
- Directed operations within an assigned role to maintain precise and effective processes aligned with unit priorities.
- Identified and responded to opportunities and escalated complex issues appropriately.
- Ensure accurate and reliable upkeep of essential records.
- Monitored associate performance and equipment functionality to ensure safety compliance.
- Monitored operational activities, and recommended process improvements.
- Maintained a productive workspace through diligent communication regarding task responsibilities.
- Collaborate with cross-functional team members to achieve unit goals.
Education
High School Diploma -
Childress High School
Childress, TX01.1993
Skills
- Process improvement
- Project management
- Operational efficiency
- Lean methodology
- Financial analysis
- Team building
- Associate training
- Effective communication
References
References furnished upon request.
Affiliations
- Lawn care
- Leisure time with friends & family
- Enjoying various outdoor activities
Accomplishments
- Created a safe work environment to improve safety results (reduced IFR’s from 14 to 6 YOY in 2024)
- Implemented multiple methods of associate communication to improve associate engagement survey scores
- Facilitated Compliance improvements to ensure the SSC exceeded company goals by $2.2M (‘23 & 24) which directly contributed to the Operating Statement and P&L (EBITDA)
- Served as interim GM on two separate occasions (2016 & 2020) as the role was vacant; received verbal and written recognition from the Regional Manage which included additional bonuses.
Timeline
Operations Manager
JCPENNEY
05.2016 - 12.2024
Operational Excellence Sr. Specialist
JCPENNEY
03.2015 - 04.2016
Area Manager (Outbound)
JCPENNEY
01.2007 - 02.2015
Operational Supervisor (Multiple Areas)
JCPENNEY
06.2002 - 12.2006
High School Diploma -
Childress High School
Similar Profiles
Alexia HowardAlexia Howard
Merchandising Assistant at JCPenneyMerchandising Assistant at JCPenney
Kathy OlsonKathy Olson
Sales Floor Supervisor at JCPenneySales Floor Supervisor at JCPenney
Jacob MyersJacob Myers
Wharehouse Worker at JCPenneyWharehouse Worker at JCPenney
Groshua SimpsonGroshua Simpson
Human Resource Business Partner /Customer Experience Manager at JCPenneyHuman Resource Business Partner /Customer Experience Manager at JCPenney
Sierra SmithSierra Smith
Administrative Assistant to the General Manager at Integrity Foundation RepairAdministrative Assistant to the General Manager at Integrity Foundation Repair