Amy Huerta
Sacramento,CA
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Sacramento, CA
10.2016 - 03.2024
- Assisted in developing training materials related to new products or services being released.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier
Old Navy
Sacramento, CA
02.2011 - 04.2017
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
Teller
Chase Bank
Sacramento, CA
04.2014 - 06.2016
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Education
High School Diploma -
Natomas High School
Sacramento, CA05-2011
Skills
- Data Entry
- Product Knowledge
- Customer Relations
- Customer Service
- Retail Marketing
- Inbound and Outbound Calling
- Calm Under Pressure
- Computer Skills
Languages
Spanish
Limited
Timeline
Customer Service Representative
Wells Fargo
10.2016 - 03.2024
Teller
Chase Bank
04.2014 - 06.2016
Cashier
Old Navy
02.2011 - 04.2017
High School Diploma -
Natomas High School