Summary
Overview
Work History
Skills
Timeline
Generic

Chris Brown

Cedar City,UT

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

19
19
years of professional experience

Work History

Interim General Manager

Spider Mountain Bike Park
01.2023 - 06.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets, controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Assisted in recruiting, hiring, and training of team members.
  • Observed each employee's strengths and initiated mentoring programs to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.

Human Resources Director

Brian Head Resort
09.2012 - 06.2023
  • Answered employee inquiries regarding health benefits and 401k options.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Addressed employee conflicts appropriately, following all laws, policies, and procedures. Including claims involving performance-based and harassment incidents.
  • Created and implemented forward-thinking initiatives to improve employee engagement, such as websites, newsletters, training, and rewards.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Directed job fairs to bring in local and foreign talent for long-term and seasonal positions.
  • Followed programs closely to assess their effectiveness and make proactive changes to meet changing demands.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Oversaw workers' compensation program for employees injured on job.
  • Monitored administration of benefits program to maintain compliance with employee insurance program.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Developed incentive program for hiring of and retaining of employees.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Performed administrative duties and negotiations to improve third party contracts and rates. Lowered our workers' comp Emod from 1.55 to 1.05
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Managed other HR staff and oversaw the completion of tasks and initiatives.
  • Maintained optimal staffing levels by tracking vacancies, initiating recruitment, monitoring attrition, and identifying qualified candidates.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Collaborated with stakeholders across the organization to maintain proper flow of communication and execution of planned initiatives and projects.
  • Developed succession plans and promotion paths for staff.
  • Liaised between multiple business divisions to improve communications.

Operations Manager

Ruby's Inn
05.2004 - 09.2012
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and operations to achieve timely and accurate delivery of services.
  • Assisted in recruiting, hiring and training of team members.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Skills

  • Market Analysis
  • Profit and Loss Accountability/Budget Administration
  • Cross-Functional Team Management
  • Verbal and Written Communication
  • Program Development
  • Risk Management
  • Human Resources Leadership
  • Change Implementation
  • Strategic Planning and Succession Planning
  • Training and Development
  • Coaching and Mentoring/Motivational Leadership
  • Benefits Administration
  • Operations Management
  • Organizational Restructure and Change
  • Sound Judgment
  • Vendor Partnerships

Timeline

Interim General Manager

Spider Mountain Bike Park
01.2023 - 06.2023

Human Resources Director

Brian Head Resort
09.2012 - 06.2023

Operations Manager

Ruby's Inn
05.2004 - 09.2012

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Chris Brown