Chris Brown
Grandview,WA
Summary
Proven Sales Assistant with a track record of boosting revenue and customer loyalty at Speck through expert sales expertise and exceptional customer service. Skilled in cash handling and inventory management, adept at fostering team cooperation. Excelled in implementing innovative sales strategies, achieving significant sales targets, and enhancing customer satisfaction.
Overview
25
25
years of professional experience
Work History
Sales Assistant
Speck
1998.11 - 2023.09
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
- Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
General Study
Eastern Washington University
Cheney, WAGeneral Studies
Spokane Falls Community College
Spokane, WAHigh School Diploma -
Prosser High School
Prosser, WA06.1994
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Complex Problem-Solving
- Customer Needs Assessment
- Customer Service
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Team Cooperation
- Inventory and Stocking
- Computer Proficiency and Microsoft Office
- Inventory Management
Timeline
Sales Assistant
Speck
1998.11 - 2023.09
General Study
Eastern Washington University
General Studies
Spokane Falls Community College
High School Diploma -
Prosser High School
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