Chris Brown
West Hollywood,CA
Summary
Property Manager with extensive experience in tenant relations, leasing management, and property maintenance coordination. Proven success in improving tenant satisfaction and retention through effective conflict resolution and prompt service. Skilled in Yardi software,CRM, Rent Dynamics and market analysis, bringing strong organizational and analytical capabilities to any property management team.
Overview
11
11
years of professional experience
Work History
Property Manager/Leasing
Don Carlos Apartments
08.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out
- Leased Citrus unit withing 2 weeks of me working
- Processing invoices
- Ensured completion of work orders and maintenance tasks in coordination with Carlos
- Filing
- Tour prospects by providing enhanced experiences and ensuring customer satisfaction.
- Residential Services
- Processed rental payments
- Property management responsibilities
Concierge
The Hanover
12.2023 - 02.2024
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Created and assembled welcome home packages for new residents
- Aided in managing logistics and preparations for residential events
- Managed the daily operations of the packages and package room.
- Managed phone calls efficiently while maintaining professionalism and ensuring
- Work orders and Maintenance request through Yardi
Assistant Property Manager/Leasing Manager
The Dipolmat
11.2023 - 01.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Showed apartments to potential tenants and answered questions regarding community.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Resident Services Coordinator/Accounting Assistant
Esprit Malibu
06.2023 - 09.2023
- Contracted for 3 months
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Handled day-to-day accounting vendor invoices
- Matched purchase orders with invoices and recorded necessary information.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Collaborated with maintenance teams to expedite work-orders.
- Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Created Craiglist ads with Canva for the property.
- Managed all packages and package room.
- Collected and processed rent payments from 200+ residents.
Leasing Consultant
The Olive
04.2023 - 06.2023
- Contracted for 3 months
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Assisted in budget preparation for leasing activities, aligning with property management financial goals.
- Conducted regular inspections of both interior and exterior of properties for damage.
Resident Services /Sales and Leasing Consultant
The Violet On Sunset
06.2018 - 01.2020
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Organized Community Events
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Achieved consistent revenue growth with effective negotiation skills that secured profitable deals for both clients and the company.
- Used CRM/Yardi software to record customer interactions and track general sales activities for review and follow-up.
Leasing Consultant, Resident Services
GHP
01.2014 - 01.2017
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Consistently ranked as the Top Leaser at GHP for four consecutive weeks during the summer of 2016.
- Top leaser at 760 unit luxery property
- Promoted to Leasing Consultant after just four months of exceptional performance in the Resident Service and Transition Coordinator position.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Manage all move-out procedures and complete SB90 reports.
- Accounts Payable and Receivable
- Prepare monthly reports, including statistics and activities provided to residents
- Generate weekly WSNL reports, market research reports, and DAR reports to analyze leasing performance.
Education
Master of IT - IT Network Security
Calbright College
Los Angeles, CA01.2026
Associate of Arts - Dance
Columbia College, Chicago
Chicago, IL01.2000
Skills
- Property Management
- Payment Collection, Yardi, CRM,
- Property Inspections
- Brivo
- Lease Renewals
- Tenant relations
- Craigslist, Canva
- Post Engine Software
- Property tours and inspections
- Eviction Procedures
- Maintenance Scheduling
- Fair housing mandates
- Financial budgeting and reporting
Accomplishments
-Consistently ranked as the Top Leaser at GHP for four consecutive weeks
-Promoted to Leasing Consultant after just four months of exceptional performance in the Resident Service and Transition Coordinator position.
- Successfully close 1 out of 4 prospects, demonstrating excellent sales and leasing skills.
- Awarded the excellence award for increasing occupancy at The Summit from 95% to 99%
- Achieved the highest number of closed leases in a single week - 18 leases.
Timeline
Property Manager/Leasing
Don Carlos Apartments
08.2024 - Current
Concierge
The Hanover
12.2023 - 02.2024
Assistant Property Manager/Leasing Manager
The Dipolmat
11.2023 - 01.2024
Resident Services Coordinator/Accounting Assistant
Esprit Malibu
06.2023 - 09.2023
Leasing Consultant
The Olive
04.2023 - 06.2023
Resident Services /Sales and Leasing Consultant
The Violet On Sunset
06.2018 - 01.2020
Leasing Consultant, Resident Services
GHP
01.2014 - 01.2017
Master of IT - IT Network Security
Calbright College
Associate of Arts - Dance
Columbia College, Chicago
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