Chris Brown
Caledonia
Summary
At Kawasaki Motors Corp., U.S.A., excelled as Mgr Technical Service, QA & Warranty, leveraging analytical skills and change management to enhance quality assurance and streamline warranty processes. Achieved significant customer satisfaction and operational efficiency improvementsthrough strategic problem-solving and effective supplier quality management.
Overview
25
25
years of professional experience
Work History
Mgr Technical Service, QA & Warranty
Kawasaki Motors Corp., U.S.A.
05.2000 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Accomplished multiple tasks within established timeframes.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Determined quality assurance benchmarks and set standards for improvement.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Monitored factory recalls and announcements to stay on top of changes.
- Checked documentation for accuracy and validity on updated systems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Arts - Automotive & Heavy Equipment Management
Ferris State University
Big Rapids, MI05-1997
Skills
- Change management
- Report generation
- Warranty management
- Microsoft office
- Claim processing
- Product expertise
- Case management
- Cost analysis
- Salesforce platform development
- Salesforce integration
- Analytical mindset
- Supplier quality management
Accomplishments
- Managed construction of a 15000-square foot building.
- Implemented new cloud base warranty system for dealer network.
Timeline
Mgr Technical Service, QA & Warranty
Kawasaki Motors Corp., U.S.A.
05.2000 - Current
Bachelor of Arts - Automotive & Heavy Equipment Management
Ferris State University
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