Mgr Technical Service, QA & Warranty Kawasaki Motors Corp., U.S.A.
05.2000 - Current
Developed and maintained relationships with customers and suppliers through account development.
Identified and communicated customer needs to supply chain capacity and quality teams.
Accomplished multiple tasks within established timeframes.
Leveraged data and analytics to make informed decisions and drive business improvements.
Determined quality assurance benchmarks and set standards for improvement.
Evaluated quality problems and performed assessments to identify and resolve issues.
Analyzed problems, identified trends and developed strategies to optimize claims process.
Monitored factory recalls and announcements to stay on top of changes.
Checked documentation for accuracy and validity on updated systems.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
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